Certified Clinical Medical Assistant

Job Description

Job Description

About Umpqua Health
At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

JOB TITLE

Certified Clinical Medical Assistant

REPORTS TO

Sr. Medical Director

STATUS

FT, Non-Exempt

WAGE RANGE

13

DEPARTMENT

UHNC

WORK LOCATION

Onsite / Clinic

POSITION PURPOSE

The Certified Clinical Medical Assistant (CCMA) supports the delivery of high-quality patient care by assisting providers in the coordination and administration of primary care, behavioral health, and patient care management services. Serving as a key point of contact for patients, the CCMA helps create a welcoming and supportive clinical environment while ensuring effective communication between patients and providers.

This position is responsible for supporting clinical operations, facilitating patient flow, documenting accurate health information, and reinforcing provider instructions to promote positive patient outcomes and continuity of care. The CCMA contributes to the organization’s commitment to patient-centered care by supporting initiatives related to Patient Centered Primary Care Home (PCPCH) recognition, quality improvement, regulatory compliance, and the effective utilization of electronic health records (EHR) and other health information technologies.

Through collaboration with providers and interdisciplinary care teams, the CCMA plays an essential role in enhancing patient experience, improving operational efficiency, and supporting the overall mission and goals of the clinic.

ESSENTIAL JOB RESPONSIBILITIES

• Prepare and organize patient visits by ensuring required documentation, diagnostic results, consultation reports, outside records, and order entries are available for provider review prior to appointments.
• Collect and document patient information including chief complaints, signs and symptoms, allergies, medications, tobacco use, vital signs, height, weight, and other relevant clinical data.
• Utilize standardized tools, preventive screening protocols, and health maintenance alerts toidentifycare gaps and communicate findings to providers.
• Recognize and report abnormal findings, changes in patient condition, and signs or symptoms requiring provider attention or immediate intervention.
• Prepare patients for examinations, procedures, and treatments during the rooming process.
• Maintain exam and procedure rooms by ensuring supplies, equipment, forms, and patient education materials are stocked, organized, clean, and ready for use.
• Ensure clinical equipment is functioning safely andin accordance withinfection prevention and safety standards.
• Provide patients and families with follow-up care instructions, medication education, self-care guidance, and procedural information as directed by licensed providers.
• Accurately document patient care activities, communications, outcomes, and updated medical histories in the electronic medical record (EMR) and other health information systemsin accordance withorganizational standards.
• Assistwith patient discharge processes, laboratory services, diagnostic testing, referrals, and coordination of follow-up care.
• Apply splints, dressings, administer medications, perform vaccinations/immunizations, and complete approved clinical procedures withinthe scopeof practice and organizational guidelines.
• Follow established clinical protocols, patient safety standards, aseptic and sterile techniques, infection control procedures, and HIPAA requirements.
• Deliver age-appropriate care and collaborate effectively with providers and interdisciplinary teams to support quality patient care and efficient clinic operations.
• Maintain compliance with organizational policies, Code of Conduct standards, Compliance Program requirements, and all applicable federal, state, and local regulations.

CHALLENGES

• Working with a variety of personalities,maintaininga consistent and fair communication style.
• Satisfying the needs of afast-pacedand challenging company.

QUALIFICATIONS

Minimum Qualifications

• High school diploma or equivalent required.
• Current certification in one of the following at the time of hire:

• Certified Clinical Medical Assistant (CCMA) through the NationalHealth careerAssociation (NHA)
• National Certified Medical Assistant (NCMA) through NCCT
• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) through American Medical Technologists (AMT)

• Current Basic Life Support (BLS) certification through the American Heart Association (AHA) or ability to obtain within three (3) months of hire.
• Minimum one (1) to two (2) years of relevant clinical or patient care experience.
• Knowledge of medical office practices, clinical procedures, and patient care standards.
• Demonstrated ability to accurately obtain and record vital signs.
• All required immunizations must be current, including but not limited to Hepatitis, MMR, Tetanus, and other required vaccinations. COVID-19 vaccination preferred or approved medical/religious exemption must be on file.
• Must notbe suspended, excluded, or debarred from participation in federal healthcare programs, including Medicare or Medicaid.

Preferred Qualifications

• Proficient computer and technology skills relevant to the position, including Microsoft Office Suite and electronic medical record systems.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and coworkers.
• Ability to remain calm, professional, and effective in emergency or high-pressure situations.
• Experience working with diverse populations, communities, and communication styles.
• Experience working collaboratively within diverse and interdisciplinary teams.
• Bilingual language skills and/or translation capabilitiespreferred.
• Understanding ofcultural responsiveness and the impact of healthcare services across multiple communities and populations.

PHYSICAL DEMANDS & WORK CONDITIONS

• A typical office environment requires standing, sitting, walking, bending, andliftingupto 25 plus pounds.
• Ability to travel and drive to in-personmeetings or be on-site asrequired.

EQUAL EMPLOYMENT OPPORTUNITY

UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.

JOB DESCRIPTION ACKNOWLEDGEMENT

I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodation to perform the essential functions of my job that I must contact my supervisor or Human Resources as soon as possible to begin an interactive process.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EMPLOYEE SIGNATURE

DATE

Why Umpqua Health?
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.

Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.

Equal Opportunity
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.