FileNet Developer & Support Engineer

Salary: $61,000 - 101,000 per year Requirements:

• Expertise in IBM FileNet 5.x development, configuration, and operations, including administration, upgrades, and production support
• Familiarity with enterprise content management principles and practices
• Familiarity with object and file storage, storage-device integration, and cloud storage or storage-grid capabilities
• Understanding of cloud-native technologies and concepts
• At least 2 years of API or microservices development experience
• At least 3 years of experience developing or supporting IT service management solutions
• At least 3 years of experience with distributed server platforms
• At least 2 years of application production support experience
• Experience with Ansible, Terraform, and cloud engineering concepts
• Experience with application and server health probes
• Strong verbal, written, and interpersonal communication skills
• Ability to lead toward production goals, deadlines, and performance metrics
• Ability to identify root causes and improvement opportunities and develop approaches to address them
• A customer-service mindset and commitment to continuous improvement
• Understanding of technologies for key management, resilient systems, security, microservices architectures, and active-active solutions

• Execute deployments, FileNet upgrades, production support, and configuration changes
• Perform content mass updates using FileNet APIs and use FileNet Sweep to migrate content
• Address FileNet vulnerabilities and implement remediation
• Integrate FileNet with storage devices and cloud capabilities, storage grids, and related technologies
• Oversee deployments, troubleshoot issues, and provide operational support
• Monitor applications and platforms using tools such as Splunk, AppDynamics, Prometheus, and Grafana
• Resolve issues and maintain application and platform stability in complex distributed environments
• Lead initiatives in automation, cloud transformation, and monitoring and alerting instrumentation across applications and platforms
• Facilitate discussions about issues identified before and after deployments
• Validate complex systems and components, plan deployments, and smoke-test deployed code and configurations
• Maintain documentation and processes in tools such as Confluence, Jira, and ServiceNow, and bring structure to operational functions
• Design complex system upgrades and develop long-range plans to resolve problems and prevent recurrence
• Participate in high-level technical discussions spanning technology and business needs
• Develop solutions that reduce recovery time and coordinate cross-functional root-cause analysis of production issues
• Support a portfolio of applications across multiple technologies
• Provide technical consultation for end-to-end automated software solutions that integrate with in-house or vendor solutions through APIs and web services
• Govern production deployments, enforce controls, and oversee changes to production environments
• Advise and mentor team members and provide expert guidance to senior leadership
• Learn and apply platform engineering tools and concepts, automate work, and build and test CI/CD pipelines
• Improve system efficiency and reduce manual effort
• Review operational support systems, application software, and system management tools to help ensure high availability of systems and infrastructure
• Lead the team in meeting technical deliverables while applying relevant technical process controls and standards
• Work with vendors and technical colleagues to resolve issues and maintain systems and infrastructure availability

• API
• Ansible
• CI/CD
• Cloud
• Confluence
• Grafana
• IBM
• Support
• JIRA
• Prometheus
• Security
• ServiceNow
• Splunk
• Terraform
• Web
• microservices

More:

We are seeking a technical leader to support and improve IBM FileNet and a portfolio of applications across distributed, cloud, and production environments. In this role, you will help deliver reliable platform operations, modernize and automate services, and coordinate technical work across teams and vendors.

last updated 41 week of 2026