Teller / Member Services Representative (Full-time)

Job Description

Job Description

Member Services Representative

Are you passionate about providing exceptional service? Comfortable with numbers and cash handling? You could be the perfect fit for our team as a Member Services Representative (MSR) at Town & Country Credit Union.

As the welcoming face of the credit union, MSRs are often the first and only point of contact for our members. We're seeking individuals who excel in customer service, have strong attention to detail, and enjoy being part of a supportive, member-focused team.

What You'll Do

As a MSR, you'll handle a variety of financial transactions and help create a seamless, friendly experience for our members. Key responsibilities include:

• Processing deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.
• Balancing your cash drawer daily and ensuring all transactions are accurate.
• Assisting members in person, over the phone, and by mail.
• Identifying member needs and cross-selling products and services that add value.
• Resolving member concerns with professionalism and efficiency.

What We're Looking For

• High school diploma or equivalent required.
• At least one year of related experience in a financial institution or similar cashier role.
• Strong communication and interpersonal skills.
• Accuracy and comfort working with numbers.
• Basic computer proficiency and keyboarding skills.

Why Town & Country Credit Union?

We're a team of 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.

We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.

Benefits You'll Enjoy

Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:

1. Competitive pay
2. $5 extra per hour for Saturday shifts (non-exempt staff)
3. Paid holidays
4. Generous paid time off
5. "Dress for your day" dress code
6. Health, dental, and vision insurance
7. Life and disability insurance
8. Flexible spending accounts
9. 401(k) with employer contributions
10. Paid volunteer time
11. Tuition reimbursement
12. YMCA Corporate Membership Discount

Ready to Make an Impact?

If you're looking for a role where your attention to detail, enthusiasm for service, and team spirit truly matter-we'd love to meet you.

Town & Country Credit Union is an Equal Opportunity Employer.