Client Service Analyst I-TH

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we’ll accomplish together TELUS Health (US) Benefits Administration and Operations practice bring specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client faces. Be part of a dynamic environment where your technical expertise, analytical skills, and client-focused approach will make a tangible difference in how benefits are administered and delivered. If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you. What you’ll do Manage administrative and case management issues as well as data processing activities on a daily basis Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy Test and analyze system configuration against requirement documents during implementation and administration Communicate with requirements teams and development groups to ensure database setup aligns with client healthcare & group benefits needs Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with client(s) What you have Bachelor's degree Strong analytical mindset with excellent attention to detail Basic proficiency in Microsoft Office Suite Effective written and verbal communication skills Demonstrated ability to learn new systems and processes quickly Strong organizational and time management abilities Comfort working both independently and as part of a team What you bring Self-motivated attitude with genuine desire for professional growth Natural problem-solving abilities and curiosity to understand complex processes Adaptability and flexibility in a fast-paced, learning environment Resilience and positive attitude when facing new challenges Collaborative spirit and willingness to support team members Detail-oriented approach with commitment to accuracy and quality Open mindset for receiving feedback and continuous improvement Ability to prioritize multiple tasks while maintaining high standards Professional demeanor and reliability in meeting deadlines Eagerness to develop expertise in benefits administration Nice to have Internship or coursework in benefits administration, human resources, or data analysis Knowledge of SQL, data visualization tools, or advanced Excel functions Customer service or client support experience Salary Range: $40,000 - $50K USD Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. Benefits TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched 401K Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more… Job Type: This is for a current vacancy About us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s an opportunity for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care. #J-18808-Ljbffr TELUS