Assistant Store Manager

Position Description Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. The role focuses on people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members. Key Responsibilities Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Monitor product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to meet the sales budget against targets. Manage payroll costs and operating costs to stay within the budget. Ensure Team Members deliver excellent customer service to donors and customers, including de‑escalating difficult situations. Maintain a clean, well‑kept store that reflects the Goodwill brand. Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador. Lead day‑to‑day operations of the sales floor and train and supervise Retail Store Associates and Customer Service Managers. Act as keyholder for the store, closing shift manager, and backup to the Store Manager. Process complex sales transactions, including customer returns. Ensure compliance with company standards, procedures, policies, and regulations. Travel between Goodwill locations to assist other stores and attend training and development classes. Participate in performance management activities: coaching, discipline, performance improvement plans, and annual reviews. Support change management initiatives to drive culture change efforts. Perform any other related duties as assigned. Key Competencies / Enabling Attributes Leading Your People Effectively engages and inspires others to become proud members of Goodwill. Motive high‑quality workforce and foster trust and respect. Build diverse partnerships inside and outside the organization. Leading Performance Deliver high performance results through effective decision‑making and execution. Drive accountability for operational success. Make sound and timely decisions and exceed customer expectations. Leading the Business Possess knowledge and expertise to manage operations, control budget, and drive business growth. Apply business and financial reasoning to contribute to the Goodwill mission. Act strategically and translate vision into specific objectives and action plans. Embrace change and innovation. Qualifications High School Diploma, GED, or equivalent work experience. One year of retail management experience. One year of customer service experience. Proficiency in Microsoft Office Suite. Ability to pass a background check and drug screen, where applicable. Proficient in speaking and reading English. Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits Medical, dental, and vision insurance. Retirement fund. Professional development training. Commuter benefits. Flexible healthcare spending account. Mental health and wellbeing employee assistance program. Equal Employment Opportunity Goodwill of the San Francisco Bay is an equal‑opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, age, or any other category protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. #J-18808-Ljbffr