Digital Communications Coordinator

StephenCenter has served homeless and low-income individuals in Omaha since1984 with the mission to partner with the community, families andindividuals to overcome homelessness, addiction and poverty. ThePettigrew Emergency Shelter and Permanent Supportive Housing offeringsprovide safe and secure housing while individuals and families completean assessment of permanent housing options. All Stephen Center residentshave access to dual diagnosis support services via the HEROaddiction/recovery program. 100% of Stephen Center shelter supportivehousing participants are living in poverty. Housing transition supportidentifies poverty barriers that may impact one’s ability to achieve ormaintain permanent housing through case management, life skills, andbehavioral health services. Stephen Center serves approximately 250people daily in all programs. Purpose: The Digital Communications Coordinatorwill support the development and execution of Stephen Center’s digitalmarketing and communications strategy. This includes ownership of contentstrategy, consistent content creation across platforms, analytics/ reporting,campaigns, email marketing, brand management, video, measurable growth, andcollaboration with external marketing partners. Job Posting OPEN Digital Communications Coordinator StephenCenter has served homeless and low-income individuals in Omaha since1984 with the mission to partner with the community, families andindividuals to overcome homelessness, addiction and poverty. ThePettigrew Emergency Shelter and Permanent Supportive Housing offeringsprovide safe and secure housing while individuals and families completean assessment of permanent housing options. All Stephen Center residentshave access to dual diagnosis support services via the HEROaddiction/recovery program. 100% of Stephen Center shelter supportivehousing participants are living in poverty. Housing transition supportidentifies poverty barriers that may impact one’s ability to achieve ormaintain permanent housing through case management, life skills, andbehavioral health services. Stephen Center serves approximately 250people daily in all programs. Purpose: The Digital Communications Coordinatorwill support the development and execution of Stephen Center’s digitalmarketing and communications strategy. This includes ownership of contentstrategy, consistent content creation across platforms, analytics/ reporting,campaigns, email marketing, brand management, video, measurable growth, andcollaboration with external marketing partners. This is a strategicand hands-on role—one that requires both big-picture thinking and day-to-dayexecution. The right candidate understands that what works on LinkedIn may notwork on Instagram, and that storytelling, timing, and audience matter just asmuch as content itself. K ey Accountabilities: Strategy & Planning Support the development andimplementation of a comprehensive digital marketing and content strategy Assist in determining platform-specificstrategies based on audience and intent Collaborate with leadership to supportorganizational priorities, campaigns, and initiatives Track performance metrics and contributeto data-informed strategy adjustments Social Media Management Manage day-to-day social media channels,including content planning, creation, scheduling, and engagement Ensure content reflects theorganization’s voice, mission, and values Identify trends, tools, and opportunitiesto expand reach and engagement Monitor and report on performance andaudience insights Email Marketing & CampaignStrategy Partner with the AppealsCoordinator to support the development of strategic email campaigns that alignwith organizational fundraising and engagement goals Assist in shaping theme,messaging, and copy for email appeals that either complement broader multimediacampaigns or function as standalone email-only initiatives Develop and execute drip emailcampaigns to support donor cultivation, stewardship, and conversion followingkey touch points Coordinate follow-up emailstrategies tied to hard copy mailers and newsletters, ensuring continuity inmessaging and timing once pieces land in-home Support A/B testing of subjectlines, content, timing, and calls-to-action to optimize performance andengagement Content Creation &Storytelling Capture and produce content, includingphotos, videos, and written storytelling Utilize current tools and technologies toenhance video production and messaging Highlight client impact andorganizational outcomes in a thoughtful and dignified way Vendor & PartnerCollaboration Serve as a liaison with third-partymarketing and creative partners Assist in coordination of annualmarketing strategies and campaign initiatives Help ensure alignment between internalpriorities and external execution. Success Measures Increase engagement and reach acrosssocial media platforms Improve website traffic, usability, andaudience interaction Support visibility of programs, services,and fundraising initiatives through strategic campaigns Strengthen brand consistency andstorytelling across all digital platforms Contribute to measurable growth inaudience and community engagement Qualifications: Bachelor’sdegree in Marketing, Communications, or related field (or equivalentexperience) 2–5+ years ofexperience in digital marketing, communications, or related role Demonstratedability to think strategically about marketing—not just execute content Experiencemanaging social media platforms and analyzing performance metrics Familiaritywith website content management systems (CMS) Experiencewith video creation/editing tools and digital content platforms Experiencewith tools such as Google Analytics, Meta Business Suite, Hootsuite, Canva,Adobe Creative Suite, or similar platforms Strongwriting and communication skills Ability towork independently and collaboratively Must conduct oneself with professionalism and in alignment withStephen Center’s mission and values Additional Requirements Ability to lift up to 35 pounds for eventsetup or content capture Occasional evening or weekendavailability for events or content capture Valid driver’s license and reliabletransportation preferred What We’re Looking For Thinks strategically before posting Understands audience differences acrossplatforms Stays current with trends and tools Balances creativity with intentionality Believes in storytelling as a tool forimpact Why Stephen Center? StephenCenter is a leader in providing comprehensive services to individualsexperiencing homelessness and addiction. Our work is grounded in dignity,accountability, and outcomes—and how we communicate that work matters. Thisrole offers: Creative ownership and autonomy inshaping digital strategy The opportunity to build and evolve theorganization’s digital presence Direct impact on community awareness,engagement, and mission outcomes A collaborative, mission-driven workenvironment Lived experience or experience working withvulnerable populations is valued. Great health benefits: Other Benefits include: Medical Dental, vision, and STD are covered 100% Salary: $48,000-$54,000 SIMPLE IRA with 3% match Paid PTO Complimentary Life Insurance, Accidental Death/Dismemberment Insurance 11 paid holidays Free Planet Fitness membership to 36th & L location-$120 value! Free on-site lunches Monthly employee engagement activities, recognition opportunities and more!! Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines. Stephen Center is an Equal Opportunity Employer. Thank you for your interest in Stephen Center! #J-18808-Ljbffr Thewillowoaksacademy