Patient Services Rep - Clinic

Patient Service Representative

Health Advocates Network is currently seeking a Patient Service Representative to work at a facility in East Peoria, IL. Pay Rate: $ / hour

Job Summary: DCA is looking for a Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

Essential Duties: -Customer Service; acknowledge, smile and greet patients upon arrival/dismissal. -Respond to patient questions and/or concerns according to DCA Policies. -Answering Telephones. -Scheduling Appointments. -Maintaining Appointment Book. -Confirming Appointments. -Follow up on no shows/cancellation of Appointments. -Register Patients on sign in sheet. -Post charges and payments to patient accounts. -Checking voicemail on a daily basis. -Maintain a clean and friendly waiting area for patients.

Skills: Required Skills & Experience: -Experience answering telephones. -Must have exceptional customer service skills.

Preferred Skills & Experience: -Experience working in a dental, medical, or other health-care office, preferred. -Knowledge of insurance plans (HMO/PPO), is a plus.

Required Education: -High school diploma or GED. Preferred Education: -N/A Required Certifications & Licensure: -N/A

Preferred Certifications & Licensure: -N/A