Client Services Supervisor (Mail and Facilities) New York, New York, United States

Typical Working hours: Mondays to Fridays, 9:00 AM to 6:00 PM Lead Workplace Operations and Team Performance SPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships. This role provides hands‑on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day‑to‑day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities. Why This Role Matters This position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences. What You’ll Do Operations & Workplace Support Oversee daily workplace operations and ensure service expectations are met Maintain operational procedures and identify opportunities for process improvement Monitor KPIs, SLAs, and monthly reporting metrics Serve as an escalation point for operational, facilities, and technology‑related issues Supervise, coach, and support onsite team members Assign responsibilities, communicate priorities, and provide performance feedback Assist with onboarding, training materials, and team development initiatives Support client relationships through regular communication and business reviews Manage vendor partnerships and monitor service delivery expectations Address service concerns and implement solutions when needed Support payroll, billing, accounts receivable, and reporting deadlines Assist with account budget forecasting and financial tracking Maintain operational performance aligned with business objectives Compliance & Standards Maintain knowledge of workplace policies and complaint escalation procedures Ensure adherence to company procedures, safety practices, and workplace standards What You Bring Strong leadership and communication skills Client‑facing experience and relationship management abilities Strong organizational and problem‑solving capabilities Ability to prioritize tasks and manage competing deadlines Proficiency with Microsoft Office Suite Ability to work independently and lead within a service‑driven environment Qualifications 3–5 years of experience in workplace services, office operations, facilities, or related environments 2–4 years of leadership experience managing teams of varying sizes Previous supervisory experience preferred Experience supporting workplace technology, facilities, or operational workflows preferred Physical Requirements Ability to lift and move items up to 50 lbs. as needed Ability to walk, stand, and move throughout the workday Compensation The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors. Pay Range

$20 - $21 USD

What We Offer Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. #J-18808-Ljbffr SPS Switzerland AG