Field Customer Care Specialist

Field Customer Care Specialist

Paul Davis Restoration of Lanier Isles is looking for a Field Customer Care Specialist to join our team. This role is focused on delivering an exceptional customer experience during times of loss by supporting homeowners on-site and ensuring clear, consistent communication throughout the restoration process. This position is ideal for someone who is personable, organized, and thrives in a fast-paced, field-based environment. You will be the face of our company—building trust, providing updates, and helping guide customers through the process.

Key responsibilities include:

• Meet with homeowners on-site to provide updates and support throughout the job
• Serve as the main point of contact for customer communication
• Set expectations and clearly explain the restoration process
• Ensure a high level of customer satisfaction at every stage of the project
• Document job progress, notes, and communication in RMS
• Take photos and assist with job file documentation as needed
• Coordinate with project managers, mitigation teams, and office staff
• Address customer concerns and help resolve issues quickly and professionally

Qualifications include:

• Strong customer service and communication skills
• Comfortable working in the field and traveling to job sites daily
• Ability to build rapport and show empathy in difficult situations
• Highly organized with attention to detail
• Ability to manage multiple jobs and priorities
• Basic computer skills (experience with CRM systems a plus)
• Valid driver's license

What we offer:

• Competitive pay
• Company vehicle or vehicle allowance (if applicable)
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for advancement within a growing company
• Supportive, team-oriented culture

About Paul Davis:

Paul Davis is a leader in the restoration industry, helping homeowners and businesses recover after property damage. At Paul Davis of Lanier Isles, we take pride in delivering excellent service while living out our core values every day. Compensation: $50,000.00 - $75,000.00 per year.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results