Customer Service Manager

$130k - $180k

TERRA Staffing Group

Customer Service Manager Opportunity

Bring your aerospace customer service and leadership experience to a role supporting critical aircraft systems and strategic customers. This opportunity is suited to someone who enjoys coaching a team, solving delivery challenges, and improving processes in a fast-paced manufacturing environment.

This manufacturer provides specialized fluid management components for the aerospace and defense industries. The business is growing, with a team that values collaboration, continuous improvement, and accountability. Employees work closely with customers and internal teams to support reliable delivery and responsive service.

Why Work Here

Lead a team across two locations and help newer employees develop their skills.
Make a direct impact on customer relationships and aerospace product deliveries.
Shape processes, training, and performance metrics as the business grows.
Build your knowledge through hands-on leadership and education reimbursement.

Job Type: full time, direct hire.

Customer Service Manager Responsibilities

Lead, coach, and develop up to nine customer service employees across two sites.
Oversee purchase order administration, contract administration, and order fulfillment.
Support strategic customers and coordinate internal responses to delivery concerns and escalations.
Monitor performance metrics, balance workloads, and maintain effective training and support tools.
Improve order-to-delivery processes while ensuring compliance with company and customer requirements.

Schedule: MondayFriday, flexible day shift schedule.

Pay: $130,000 - $180,000 annually.

Customer Service Manager Qualifications

5+ years of aerospace customer service experience with 2+ years of management experience.
Knowledge of contract terms, manufacturing operations, ERP systems, and continuous improvement practices.
Strong business acumen, customer communication, employee development, and cross-functional problem-solving skills.
Bachelor's degree in Business or related field.

Benefits:

Medical, vision, and dental coverage
401(k) with company match
Company paid time off, accruing from your first day
Life insurance
Education reimbursement eligibility after six months

Location: Auburn, California or Elyria, Ohio onsite.

Interested in learning more about this Customer Service Manager opportunity? Apply today to connect with our team.

TERRA Staffing Group

Apply

Vacancy posted 3 days ago

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