Collections Specialist

THE CHAMPIONS CHOICE Who We Are: We are a rapidly growing $500 million Credit Union spanning across the entire northern region of Florida with branches from Pensacola to Lake City headquartered in the State Capital of Tallahassee. We are committed to building strong communities where our employees and members live and work. We contribute to various charities, support local events, and give back to Florida State University through donations and scholarships. Employee engagement is important to us providing many opportunities to attend training, improve professional development and promote career advancement within the organization. We have a professional, encouraging and supportive culture that values our employees and strives to create a work‑life balance with a tremendous benefits package to include a variety of insurance products for the employee and dependents and a generous paid time off structure to include sick, vacation, personal, birthday, work anniversary and federal holidays. Position Summary Responsible for maintaining accurate records while controlling delinquent loan accounts to include consumer loans, mortgage loans, negative share and share draft accounts, and credit cards. Essential Functions Effectively work delinquent accounts to include front‑sheet, potential carry, and backsheet accounts including consumer loans, mortgages, business loans, credit cards, and negative share and share draft accounts while ensuring all collection notices are mailed in a timely manner. Maintain accurate notes in the collections system for all delinquent accounts collected upon. Maintain compliance with the Fair Debt Collections Act, credit union policy and credit union procedure regarding all collections practices. Calculate and correct payments for error corrections on loan accounts. Ensure all collection files are maintained and kept up to date. Recommend accounts to the Collections Manager for Repo & Legal Action. Skip tracing. Work daily with the Collections Director regarding all “problem accounts.” File CUNA claims on behalf of the membership and participate with accounting in issues or discussions members may have as a result of their claim. Work high balance accounts daily as a priority while working lesser accounts to assist in reducing overall delinquency. Work with Card Services to define and ensure credit cards that need to be charged‑off consistent with credit union policy have been charged‑off as required each month. Work with the membership, Collections Manager and senior management and any loan officer in defining any necessary collections work‑outs that will serve the member in need and the membership of the credit union as a whole. Negotiate with the member and represent the credit union throughout the work‑out process. Note The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time. Additional Functions Provide financial counseling when needed or requested by members. Educate staff members in the area of Collections to prevent or reduce occurrences of negative situations. Work closely with Management to minimize loss through loans and negative accounts. EEO Statement Champions First Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. #J-18808-Ljbffr