Service Coordinator
CharlesIT
Service Coordinator
Exceptional Service, Endless Improvement, Passionate People, Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to growth, we are hiring a Service Coordinator to support our service team by managing the scheduling and logistics of on-site client visits. This role plays a critical part in ensuring technicians are prepared, schedules are efficient, and clients are kept informed every step of the way. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment while delivering a strong, consistent client experience.
Responsibilities
- Coordinate and optimize technician schedules for on-site visits
- Ensure all visit logistics are prepared, including vehicles, hardware, materials, and client access items
- Communicate proactively with clients regarding scheduled and upcoming visits
- Monitor and review service boards to identify scheduling gaps and MSP bot issues
- Manage email, planner tasks, and internal follow-ups
- Send client updates, including next-day visit confirmations and daily summaries
- Conduct service board audits to ensure accuracy and process adherence
- Partner with team leads to improve scheduling workflows and efficiency
- Analyze scheduling trends and identify recurring service or process issues
- Support ongoing improvements to field coordination processes
- Assist with occasional client pickups or drop-offs as needed
Vacancy posted 22 hours ago
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