Wisconsin Water - Client Account Manager

At Jacobs, we don’t settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we look into the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference.  

As a Client Account Manager for our Water Practice in Wisconsin, you will have the opportunity to impact strategic business relationships with key clients, collaborating with our Jacobs colleagues to maintain a high level of client service to achieve client satisfaction and bring the strengths of the industry-leading Jacobs business offering to our clients. Working with members of our team, your focus is to make sure that Jacobs is the client’s firm-of-choice for our water industry clients in Wisconsin, to ensure that Jacobs has a thorough understanding of our clients’ needs and that our clients see us as their best advocate for accomplishing their goals.

In this role, you will lead water client accounts for our municipal, state government, and select private water industry clients in Wisconsin. You will collaborate with and lead our delivery teams to sustain existing workload and to lead strategy development to capture transformational work for our Wisconsin water business. This position will be based out of Milwaukee or the nearby vicinity and will align with Jacobs’ East Central geography.

During your time with us you will:

• Serve as the point of contact for client service activities and develop strategies to grow the water practice for Wisconsin.

• Work with the Geographic Water Market Growth Director to align our Wisconsin strategy within the broader East Central geographic portfolio.

• Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around a common vision of success.

• Facilitate deep client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and our clients.

• Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.

• Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development and employee satisfaction.

• Actively engage with project and sales teams to ensure business development process discipline, positively influencing win strategy before and during proposal development, interviews, and presentations.

• Successfully manage multiple sales budgets across a broad functioning team

• Coordinate and facilitate the business development process, including Go/No Go decisions, and help develop required business development costs aligned with opportunity potential and return on investment objectives.

• Mentor future sales leadership to create depth and succession in your geographical sales team

• Participate in industry associations to build robust connections as well as support community engagement efforts to enhance our brand.

• Bachelor’s degree in engineering or planning related to water, or equivalent related work experience in lieu of a degree.

• A minimum of 15 years of experience in engineering and/or related disciplines associated with the water market sector.

• Proven track record of coordinating teams and winning work within Wisconsin with a focus in Milwaukee area.   

• High level existing contacts and strong relationships with major Wisconsin water clients, and a successful track record of winning work with these clients.

• Understanding of how to identify contracts well in advance, respond to RFPs/solicitations, interview and win new work.

• Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting.

• Knowledge of and relationships with clients and potential teaming partners Wisconsin with focus in Milwaukee area, both large firms and small business partners, to advance our position in the market place and develop the most responsive teams for our clients.

• Be a strong team leader, consensus builder and team player skilled in technical writing as well as with communicating and presenting to clients.

• Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels).

• Substantial business development experience in the engineering and/or professional services and consulting industry, including proven client development skills

• Strong business acumen and effective communication skills

• Capability to negotiate with and influence others

• Ability to lead an account team, set a vision and strategy, coach/mentor and motivate the team, reach within Jacobs to offer best-in-class solutions, manage commercial and legal negotiations, and close deals

Ideally, You’ll Also Have: 

• Technical background/experience in delivering or managing large water projects or programs is considered a positive and adds credibility in consulting, engineering, construction industry service offerings and delivery.

• Professional Engineering license preferred

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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.