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Digital Marketing Specialist (Loyalty/CRM Marketing)

Mondo

Job Title: Digital Marketing Specialist (Loyalty/CRM Marketing) Location-Type: Remote (PST, MST, CST timezones only) Start Date: December 1 or December 5 Duration: Contract, 2-3 months to start Compensation Range: $40-50/hr W2 Benefits: Eligible for Health, Dental, Vision, and 401K Visa Sponsorship: Not eligible for visa sponsorship Job Description: This role supports a multi-location franchise client by managing loyalty marketing communications across email, SMS, and in-app channels, with the goal of increasing repeat visits and customer spend. Job Summary Manage end-to-end loyalty marketing campaigns across email, SMS, and app push notifications within the client's loyalty platform Segment customers based on purchasing behavior and buying patterns to drive targeted, triggered communications Develop and schedule promotions and offers designed to encourage repeat visits and increase average spend Collaborate with the creative team to produce and deploy customer-facing content Analyze offer performance, including impact on visit frequency and revenue, to inform ongoing campaign improvements Recommend proactive improvements to loyalty program strategy rather than waiting for direction Support a small, integrated team of approximately five people, with access to senior colleagues for mentorship and escalation Minimum Requirements: 3-5+ years of experience in loyalty marketing, CRM, or a closely related discipline Hands-on experience executing campaigns across email, SMS, and push notification channels Experience with Paytronix, Personix, or a comparable loyalty platform Experience with customer segmentation and triggered campaign workflows Background in multi-location, franchise, or physical-retail environments Proactive, continuous-improvement mindset with the ability to review current activity and recommend enhancements Preferred Qualifications: QSR, coffee chain, or franchise marketing experience, with coffee-chain background considered a strong differentiator Familiarity with offer management and margin or promotional analysis #J-18808-Ljbffr Mondo

Vacancy posted 4 days ago
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