Metro Shift Supervisor

Job Description

"Your Community Needs You” – “Begin Your Journey as a Block By Block Metro Shift Supervisor Today!"

Do you believe that one great interaction can make someone's day? Well, we do too! We're looking for a dynamic Shift Supervisor who has a special blend of personality, work ethic, customer service, and maintenance management that takes pride in their employees and their community.

Pay Rate: $26.50/hourly

Preferred Experiences/Skillset:

• Customer service + Hospitality

• Safety/Security background

• Ability to work outdoors in ALL weather conditions

Required Experiences/Skillset:

• Prior managerial/supervisory experience

• Strong communication skills

Required Licensure:

• Valid Driver's License

Shift Specifics:

• Tues. - Sat. from 2:30pm to 11:00pm

Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This, in turn, increases the number of visitors, businesses, and residents, which ultimately increases revenue and livability.

The Operation Supervisor position is the "Lead Ambassador" in charge of all aspects of our program, including personnel management, equipment management, and resource management, along with deployments of the team. This role works directly with our clients to not only deliver daily Ambassador services throughout the districts but also deliver continual program improvements, as well.

We're looking for someone with strong leadership and customer service skills, executive-level budgeting skills, and most of all, a great work ethic. This leader will wear many different hats and have to be able to work quickly to solve problems. We need an independent thinker and someone who can maintain a great culture for our Ambassadors, as well as the clients we serve.

Specific daily responsibilities of the Shift Supervisor may include:

• Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!

• Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploy according to daily needs.

• Continual problem identification and solving to improve the quality of the program. Problem-solving is a very big part of what we do. (We need an innovator to lead our team.)

• Purchasing and inventory of supplies and equipment.

• Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)

• Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

Please apply if:

• YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS that engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!

• You have solid work history and longevity of at least 5 years with previous employers

• You have supervised teams in the past.

• You enjoy working outside in all weather. Yes, all weather.

• You are a problem solver. Remember, we need innovators.

• You know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassador's expectations

• You have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)

• You know how to manage people and work in a team setting. (Team building and creating a culture are very important to us)

• You have a "do what is right" mindset. Integrity is a must!

• You like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.

You wouldn't enjoy this job if:

• You don't appreciate a fun culture!

• Tend to be indecisive and have trouble making quick, effective decisions.

• If you are inflexible and can't work outside of an M-F 9-5 position when necessary

• Do not like talking to people or prefer to work alone, because this is not that job.

• Like to sit at a desk and file papers all day, because this is not that job.

• Like to know exactly what your day will be like, because this is not that job.

Block By Block is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

• OTHER - 401K Retirement Savings Plan

• HOLIDAYS - 8 paid

• VACATION -- Two weeks upon hire

• 401K - Eligible after one month of service

• BIRTHDAY PAY - After one year of service

Benefits We are proud to offer the following benefits: Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only). Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Shift 2nd Shift