Community Connector

Job Summary Provides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties Engages with members as an advocate and resource to support management of health care needs. Collaborates with and supports the health care services team by providing non‑clinical paraprofessional duties in the field, including meeting with members in their homes, nursing homes, shelters, provider offices, etc. Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include scheduling appointments, arranging transportation, getting prescriptions filled, and following up on missed appointments. Assists members in accessing social services such as community‑based resources for housing, food, employment, etc. Provides outreach to locate and/or provide support for disconnected members with special needs. Conducts research with available data to locate members that have been unable to contact, such as reviewing internal databases, contacting member providers or caregivers, or traveling to last known address or community resource locations such as homeless shelters. Participates in ongoing or project‑based activities that may require extensive member outreach (telephonic and/or face‑to‑face). Guides members to maintain Medicaid eligibility and with other financial resources as appropriate. Requires 50‑80% local travel, depending on state/contractual requirements. Required Qualifications At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or an equivalent combination of relevant education and experience. Community Health Worker (CHW) certification may be required for certain states. Valid and unrestricted driver’s license, reliable transportation, and adequate auto insurance for job‑related travel requirements, unless otherwise required by law. Ability to multi‑task applications while speaking with members. Excellent customer service skills. Organizational and time‑management skills. Ability and willingness to learn other lines of business, programs and relevant software systems/applications. Excellent verbal and written communication skills. Proficiency with Microsoft Office suite or applicable software program(s). Preferred Qualifications Community Health Worker (CHW) certification (for states other than Ohio, Florida and California, where it is required). Certified Medical Assistant (CMA). Bilingual based on community need. Familiarity with health care systems. Knowledge of community‑specific culture. Experience with / knowledge of health care systems, community resources, social services, and/or health education. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $16.4 - $31.97 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. #J-18808-Ljbffr Molina Healthcare