Manager, Operations - TForce Freight

Job Title Manager, Operations Job Summary An Operations Manager will oversee and coordinate day-to-day operations within service centers. This individual analyzes operational data to understand productivity, service, and quality targets, collaborates with the service center management team to develop action plans and improve service level results, and oversees other service center supervisors. Job Responsibilities Reviews the projected performance plan to verify the correct number of drivers, routes, and employees are allocated to their area of responsibility. Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed. Works with other managers to coordinate hiring and promotion decisions. Works with other managers to ensure adherence to labor agreements and address grievances. Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals. Determines employee training needs and provides feedback and support. Conducts performance evaluations and resolves individual and group performance issues. Builds labor relations by interacting with the service center management team and unionized employees, addressing and resolving requests and situations. Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes. Focuses on meeting and exceeding expected levels of service (e.g., on-time deliveries, eliminating missed pick-ups, reducing claims) to reduce customer churn and grow additional business. Job Requirements U.S. citizen or otherwise authorized to work in the U.S. Strong communication skills. Previous dock operations experience – Preferred. Supervisory experience in the transportation industry – Preferred. High school diploma, GED, or international equivalent. Bachelor's Degree (or internationally comparable degree) – Preferred. #J-18808-Ljbffr TForce Freight