Service Advisor

Service Advisor Opportunity

Interested in joining Lithia & Driveway as a Service Advisor?

We're always interested in hearing from experienced individuals who want to build a career in automotive and help us deliver Auto Done Easy for our customers. This evergreen posting is an opportunity to express your interest in future openings across our dealership network. While we may not have an immediate opportunity available, we encourage you to apply and join our talent community for consideration as positions become available.

Pay: To be discussed during in-person interviews

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

Reports to: Service Manager

Why Join Our Team?

• Join a highly rated Nissan dealership recognized by customers for knowledgeable service.
• Be part of a team known for creating smooth, positive customer experiences across sales and service.
• Represent the trusted brand while serving customers throughout Ames and the surrounding Central Iowa communities.
• Work in a customer-focused dealership environment where teamwork, efficiency, and relationships matter.
• Build your automotive career with a team that has earned thousands of positive customer reviews and repeat business.

What You'll Do

• Greet service customers and identify vehicle concerns
• Create accurate repair orders and service estimates
• Review maintenance needs, pricing, and repair timelines
• Obtain customer approval for recommended repairs
• Coordinate repair progress with Service Technicians
• Keep customers updated through vehicle delivery

What You'll Bring

• 1+ years of experience in automotive service, dealership operations, customer service, or a related customer-facing role
• Manage repair orders, service estimates, and customer authorizations
• Comfortable explaining vehicle maintenance recommendations, pricing, and service timelines to customers
• Coordinate multiple active repair orders between customers and Automotive Service Technicians
• Familiarity with dealership management systems such as CDK, ADP, Reynolds & Reynolds, or similar software
• Working knowledge of basic automotive repair terminology, and multi-point inspections
• Maintain accurate customer, vehicle, and service documentation in a service department
• Valid driver's license and acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.