Client Service Agent

Job Description

Job Description

Overview

 

• Paid training
• 96 hours of PTO during your first year
• Paid holidays
• Health, dental and vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Free 24/7 on-site gym
• On-site basketball court
• Free fruit, coffee and soft drinks
• Free company sports leagues
• Employee resource groups and community events
• Professional development opportunities
• Clear growth paths to leadership

ABOUT UWM

As the #1 mortgage lender in the nation, UWM's mission is to help more people achieve homeownership. We do so by making the mortgage process faster, cheaper and easier by empowering independent mortgage brokers with exceptional client service and innovative solutions that help them succeed.

 

Responsibilities

• Handle a high volume of inbound and outbound calls
• Deliver friendly, professional and solution-focused service
• Resolve client requests via email
• Meet quality, service and performance goals

Qualifications

Must Have Qualifications:

• High school diploma or equivalent
• 1+ year experience in customer service or call center positions
• Strong verbal and written communication skills
• Basic computer proficiency, including Microsoft Office products
• Ability to work on multiple screens 

Nice to Have Qualifications:

• 1+ year experience in mortgage servicing
• Bilingual in English and Spanish