Patient Services Representative

Non-Clinical - Administrative/Patient Services Representative

Location: Tarzana, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $22.00 / Hour (USD)
• Shift / Schedule: Day Shift, 8:00 AM - 5:00 PM (5x8 Hours)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This is a patient-facing administrative role serving as the primary point of contact for patient relations in a clinical orthopaedic and sports medicine outpatient setting. The Patient Services Representative supports efficient clinic operations by managing scheduling, registration, insurance processing, referrals, and authorizations while providing exceptional customer service to patients in person and by phone.

Key Responsibilities

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explain policies, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Education Requirements

• High school diploma or GED required

Required Experience

• 2 years of recent experience working in an outpatient clinic or medical office setting
• Experience with medical insurance, referral processes, and benefit plans

Nice-to-Have Experience

• 3 years of recent experience working as a Patient Service Representative in an Ortho setting

Required Skills

• Ability to read, understand, and respond to detailed oral and written instructions
• Flu vaccination required (no exceptions/no declinations)

Preferred Skills

• Experience with CS-Link/Epic
• Understanding of medical terminology

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Flu vaccination is mandatory with no exceptions and no declinations accepted.

About the Client

Industry: Healthcare. This client staffs patient-facing administrative roles including Patient Services Representatives, Surgical Scheduling Coordinators, and Authorization Representatives. Work is performed fully on-site. Roles feature a consistent operational structure with clear responsibility lists and organized skill and experience requirements. There is a strong emphasis on insurance, benefits, and authorization processing as well as proficiency with EMR systems such as Epic/CS-Link. Positions require a medical office or clinic background and carry a professional, operational tone aligned with healthcare administrative standards.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-07886

Industry: Healthcare