Associate Desktop Support Analyst
$60kStrategic Staffing Solutions
Job title: Associate Desktop Support Analyst
Location: Lutz FL
Duration: 24 months
Salary: $60k + full benefits
Schedule: 7:30 - 4:00 pm Monday - Friday
Type: Onsite
Job Overview:
We are seeking an Associate Desktop Support Analyst to provide technical support to internal business users. This role is responsible for assisting employees with hardware, software, and system-related issues while delivering excellent customer service.
The Associate Desktop Support Analyst will provide first-level support, troubleshoot common technical problems, manage service desk tickets, and escalate more complex issues to senior technical teams when necessary.
Key Responsibilities
Location: Lutz FL
Duration: 24 months
Salary: $60k + full benefits
Schedule: 7:30 - 4:00 pm Monday - Friday
Type: Onsite
Job Overview:
We are seeking an Associate Desktop Support Analyst to provide technical support to internal business users. This role is responsible for assisting employees with hardware, software, and system-related issues while delivering excellent customer service.
The Associate Desktop Support Analyst will provide first-level support, troubleshoot common technical problems, manage service desk tickets, and escalate more complex issues to senior technical teams when necessary.
Key Responsibilities
- Provide first-level technical support for desktop, laptop, and application issues
- Troubleshoot basic hardware, software, and operating system issues in a Windows environment
- Perform password resets and user account administration in Active Directory
- Support Microsoft Office and email applications
- Log, track, and resolve issues through the organization's ticketing system
- Provide remote and desk-side support to internal users
- Escalate unresolved or complex issues to higher-level support teams
- Document resolutions and contribute to the IT knowledge base
- Assist with new employee workstation setups, equipment installations, and office moves
- Maintain a strong focus on customer service and timely incident resolution
- High School Diploma or equivalent
- 2+ years of customer service or IT support experience
- Experience supporting Windows operating systems and Microsoft Office applications
- Basic knowledge of Active Directory user account administration
- Experience working with ticketing or service desk systems
- Strong troubleshooting and communication skills
- Ability to work in a fast-paced support environment
- Valid driver's license
- Associate's degree in information technology , Computer Science, or related field
- ITIL certification or familiarity with ITIL processes
- CompTIA A+ or related technical certification
- Ability to lift and move equipment up to 25 pounds when installing or relocating computer equipment.
Vacancy posted 3 days ago
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