Technical Trainer

Consultant Position

The Consultant will work with the Program Operational Procedures and Training Process augmenting current program resources by providing technical assistance and consultation services in support of the development and revision of instructor-led and computer-based training, and other work related to updating the Program’s instructional material.

This position will work and coordinate with agency executive and managing sponsors, technical and functional staff, contractors, and Program operational and support processes.

Experience, Duties, and Responsibilities –Technical Trainer

Required experience:

• Minimum of three years of experience developing instructor-led and computer-based training.
• Experience writing technical instructions.
• Minimum of three years of experience working with Articulate Storyline 360.
• Experience creating eLearning videos.

Preferred Experience:

• Experience with knowledge base software.
• Experience with Adobe Creative Cloud.

Required Duties and Responsibilities:

• Develop and revise instructor-led and computer-based training using a variety of instructional methods.
• Create and edit content for work instructions (user guides).
• Conduct research and analysis to evaluate system and procedural changes and their impact to instructional materials.
• Coordinate activities with operational and support processes and the OPT unit team members to ensure documents are accurately and timely created or revised.
• Coordinate review and approval of training documents with the team leads, Revenue Program Administrators, operational processes, and Program senior management.
• Identify key information from subject matter experts, existing procedures, work instructions and training materials, course evaluations and feedback documents to create or revise easily understood, engaging instructional material.
• Demonstrate proficiency in the appropriate use of grammar, punctuation, spelling, plain language, and logical content flow to develop creative course content.
• Follow Department and Operational Procedures and Training unit standards for the development, review, and approval of instructional material.
• Demonstrate proficiency in the use of training development applications to include but not limited to Power Point and Articulate Storyline 360.
• Create measurable course objectives, meaningful course interactions and quizzes that align with those objectives.
• Provide quality assurance and technical assistance in the development and revision of instructional materials.
• Follow established plans and processes. Provide recommendations for updates as requested.
• Attend and document meetings related to assigned projects. Schedule and lead meetings and provide agendas, presentations and minutes as requested.
• Convey project information to Program staff, contractors and other partners as requested, to include sharing specific skills and unique knowledge required to develop instructional material for the Program.

EDUCATION/CERTIFICATIONS

• Education - Bachelor’s degree or certification in Instructional Design or other related field, or equivalent work experience.