Regional Operations Manager

Regional Operations Manager

Northwest Respiratory Services is seeking a Regional Operations Manager. Northwest Respiratory services is the leading provider of oxygen and respiratory products through the Midwest and Northern Rockies. We specialize in serving the long-term care community and oxygen dependent veterans. As the Regional Operations Manager you will maintain and continue to build our strong reputation of customer service in the industry.

This position will lead the effort to maintain and cultivate our operational partnerships, including the VA and long-term care facilities. As the leader of your region, you will oversee the day-to-day operations, and you will coach to improve your team members' skills to strengthen their face-to-face customer/patient engagements.

Essential Duties and Responsibilities:

• Oversees the Branch Manager and provides support to assigned branch offices. Branch Operation Hours Monday-Friday 8:00am-5:30pm. Monitoring on call. (During off hours). This position requires travel between branch locations 50% of the time.
• Oversee and assist assigned branches with staffing needs and issues; assist Branch Manager with disciplinary actions, hiring, termination and payroll of employees
• Monthly analysis of operational data and delivery patterns to ensure branches are operating efficiently; provide monthly reports to assigned branches and VP of Operations.
• Assist VP of Operations and Branch Manager with vehicle maintenance and vehicle replacement for assigned branches. (As well as delivering equipment when needed)
• Maintaining service compliance at all assigned branches and regulatory agencies (i.e. FDA, Board of Pharmacy, DOT, etc.)

Key Qualifications:

• Current state issued driver's license. Preferred: Class C CDL with Tanker and Hazmat endorsements. NRS can help obtain these if necessary.
• Management/Supervisor experience is a plus
• Dedication to our mission that includes caring for our customers with the highest standard of compassion, integrity, and care
• Strong interpersonal skills and customer service skills
• A desire to work with the community and help others enjoy a better quality of life
• Acceptable criminal background check and motor vehicle record check

We Offer a Competitive Benefits Package Including:

• Medical, Dental, and Vision insurance
• HSA & FSA options
• 401(k) retirement plan w/ company match
• Short-term Disability insurance
• Company-paid Basic Life and Long-term Disability insurance
• Voluntary Life, Accident, and other supplemental insurance
• Vacation, sick, and paid holidays
• Learning and development opportunities
• Quarterly bonus structure based on regional performance

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EEO Employer – M/F/Vets/Disabled