Dealer Compliance Administrator (Remote - OR/WA/ID)

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

The Indirect Lending team is seeking a Dealer Compliance Administrator for a remote position open to applicants residing in Oregon, Washington, or Idaho. The role provides a salary range of $84,300 to $99,756, along with eligibility for variable compensation. Occasional travel to dealership locations may be necessary as required by business needs.

Work schedules typically align with a Monday–Saturday structure, with flexibility required for evenings, weekends, and events based on business needs.

About the Role:

The Dealer Compliance Administrator (DCA) serves as the primary point of contact for dealer-related complaints originating from members, dealers, and OCCU. In this role, you will investigate concerns, evaluate findings, and facilitate fair and effective resolutions that support OCCU’s reputation and commitment to integrity.

Key Responsibilities:

• Act as main contact for dealer complaints, managing intake, documentation, investigation, and resolution.
• Recommend and implement fair resolutions with leadership, ensuring compliance.
• Enhance and maintain complaint tracking and reporting processes.
• Standardize remediation procedures for consistent and efficient complaint handling.
• Build strong dealership relationships through regular visits and promote OCCU Indirect Lending products.
• Pursue new dealer partnerships and support existing ones.
• Educate dealers on OCCU policies, procedures, and product updates.
• Liaise between dealerships, underwriting, and internal teams for smooth transactions.
• Monitor dealer activity for compliance issues, including misrepresentation.
• Participate in marketing, partnership, and program development events.

What We’re Looking For:

• Strong investigative and problem-solving skills with the ability to evaluate complex situations and recommend solutions
• Ability to manage conflict and navigate sensitive conversations with professionalism and empathy
• Proven ability to build and maintain relationships with internal and external partners
• Strong organizational skills with the ability to prioritize tasks and manage multiple priorities
• Comfort working independently in a field-based environment with regular travel

Preferred Qualifications:

• Minimum of five years of in-dealership experience preferred
• Minimum of three years of financial institution experience strongly preferred
• Prior dealer compliance experience preferred
• Bilingual Spanish speaking skills preferred

Education:

• High school diploma or equivalent required
• Bachelor’s degree preferred or equivalent combination of education and experience

Work Environment & Schedule:

This role is primarily remote and field-based, with work conducted from a home office, OCCU locations, and dealership sites. The position requires frequent travel and operation of a motor vehicle, along with a valid driver’s license and acceptable driving record. [

Work schedules typically align with a Monday–Saturday structure, with flexibility required for evenings, weekends, and events based on business needs.

Why Join OCCU:

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid volunteer time annually

OCCU is an Equal Opportunity Employer and invites applications from all qualified individuals. Candidates with relevant experience who are committed to fostering relationships, maintaining compliance, and contributing positively to the organization are encouraged to submit their applications.