IT Technician

Job Description

Job Description

IT Technician (Part-Time, Weekends, On-site)

Summary

We’re looking for a reliable and detail-oriented IT Technician to provide weekend (16 hours/week) support at the von Trapp Family Lodge & Resort on-site in Stowe, VT. In this role, you’ll help ensure that our information systems and network infrastructure run smoothly keeping our operations connected and our guests’ experiences seamless.

PLEASE NOTE: This position is on-site at our Stowe, Vermont Property. This is NOT a remote position.

Responsibilities

• Respond promptly to IT requests submitted through the HotSOS ticketing system , as well as email and voicemail inquiries.
• Create, assign, and maintain user logins and passwords.
• Collaborate with third-party vendors to support and maintain property telephone, internet, and Wi-Fi systems.
• Troubleshoot and resolve technical issues, escalating or following up as needed to ensure timely resolution.
• Perform preventative maintenance, including cleaning and inspecting workstations, printers, and peripherals.
• Maintain accurate documentation of IT systems, processes, and issues.
• Assist with additional IT tasks or projects as assigned.

Qualifications

• Associate degree in Information Technology or a related field, or equivalent combination of education and 2–3 years of relevant experience.
• Proficiency with Microsoft Windows operating systems and general desktop/laptop support.
• Working knowledge of computer networking and troubleshooting principles.
• Strong problem-solving , communication , and customer service skills.
• Excellent attention to detail with the ability to multitask , organize , and prioritize effectively.
• Ability to work independently with minimal supervision, especially during weekend shifts.