Senior Product Associate - Card Application Processing

Job Description

Join Card Application Processing and help improve how customers apply for and receive credit. You will work with product and technology teams to remove friction, deliver new capabilities, and improve outcomes at scale.

As a Senior Product Associate in Card Application Processing, you translate customer and business needs into prioritized work that improves how credit card applications are processed. You lead agile delivery routines, partner with product owners and stakeholders to refine requirements, and collaborate closely with technology teams to deliver high-quality features. You communicate progress and insights to senior leaders and help drive continuous improvement across the product roadmap.

Job responsibilities

• Lead agile team routines, including planning, refinement, reviews, and retrospectives.

• Partner with product owners to gather, clarify, and refine requirements from stakeholders.

• Run discovery and working sessions to improve backlog quality and readiness.

• Manage and prioritize the backlog to support sprint execution and delivery goals.

• Drive quarterly planning and support roadmap milestones for the teams you support.

• Collaborate with technology teams to ensure requirements and acceptance criteria are clear and testable.

• Provide demos and presentations that showcase delivered work and outcomes.

• Manage multiple priorities in a fast-paced, deadline-driven environment.

• Communicate status, risks, issues, and decisions with clear, data-informed updates for senior leaders.

Required qualifications, capabilities, and skills

• 3+ years of experience in product, business analysis, operations, project management, or related roles.

• Demonstrated ability to lead cross-functional collaboration across diverse teams.

• Strong interpersonal and communication skills, including influencing and presenting to stakeholders at multiple levels.

• Ability to translate strategy into execution and drive operational improvements.

• Ability to work independently, take ownership, and deliver results.

• Advanced proficiency in Microsoft PowerPoint and Excel, including strong presentation and analysis skills.

• Strong organization and prioritization skills with a consultative approach.

• Experience leading agile ceremonies and supporting agile delivery.

Preferred qualifications, capabilities, and skills

• Experience using artificial intelligence tools to improve analysis and decision-making.

• Technical knowledge that supports effective partnership with technology teams.

• Demonstrated experience applying agile methods in product delivery.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.