Senior Retail Fulfillment Associate

Senior Retail Fulfillment Associate

Marina del Rey, California, United States

At Dr. Squatch, we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

We are seeking a Sr. Retail Fulfillment Associate to support end-to-end retail fulfillment for major national, regional, club, and distributor accounts. This role will report to the Associate Director, Retail Fulfillment. This is a full-time, hybrid role with company benefits, based in Marina Del Rey, CA. The anticipated base compensation for this role will be $80,000 - $98,000. Compensation will be commensurate with the candidate's experience and local market rates.

What You'll Do:

• Manage end-to-end retail fulfillment for major national, regional, club, and distributor accounts.
• Build daily, weekly, and monthly reporting for OTIF, fill rate, allocations, chargebacks and deductions, and 3PL performance.
• Analyze results by retailer, distribution center, carrier, and root cause; identify trends and drive corrective actions.
• Own inventory allocation reporting and execution with Demand Planning, Sales, and Supply Chain.
• Monitor chargebacks and deductions, gather documentation, support disputes, and address recurring causes.
• Partner with 3PL teams to manage SLAs, KPIs, capacity, routing, appointments, compliance, and escalations.
• Monitor open and in-transit orders and proactively communicate delivery, inventory, and service risks.
• Improve fulfillment processes and support retailer onboarding, routing-guide, and compliance requirements.

About You:

• 4+ years of retail or wholesale fulfillment experience, preferably within consumer packaged goods.
• Direct operational experience with several of the following: Walmart, Target, Costco, H-E-B, Publix, Kroger, Albertsons, KeHE, and UNFI.
• Strong analytical and reporting skills across OTIF, chargebacks and deductions, allocations, fill rate, and service performance.
• Advanced Excel skills; experience with business intelligence or reporting tools is preferred.
• 4+ years of experience managing 3PL fulfillment partners, including KPI and SLA performance, issue escalation, capacity, and continuous improvement.
• 2+ years of ERP experience; NetSuite preferred. Experience with EDI, WMS, TMS, and retailer portals is a plus.
• Strong knowledge of freight, routing, retailer compliance, and shipping documentation.
• Excellent written and verbal communication skills, with the ability to turn data into clear actions.
• A self-starter who works with urgency, takes ownership, supports the team, and is interested in health, wellness, and personal care.