Head of Media Operations

The Head of Media Operations, U.S. owns the operational execution, performance, financial accountability, and media pricing strategy for Highsnobiety’s U.S. paid media business. This role ensures that U.S. media plans are delivered flawlessly—on time, on budget, and to performance expectations—while maintaining consistent, scalable pricing models aligned to client, category, and campaign needs.This leader works closely with U.S. Sales, Client Services, Media Strategy, Finance, and global Media Operations leadership to balance performance, margin, and market competitiveness.YOUR MISSION:U.S. Media Operations LeadershipOwn end-to-end execution of all U.S. paid media campaigns across digital platformsEstablish and enforce operational standards, workflows, and quality controls for the U.S. marketLead, mentor, and scale a high-performing U.S. media operations teamAct as the senior pre-sale decision-maker for U.S. campaign planningWork with Head of Client Services for seamless pre- to post-sales workflowsMedia Pricing & Rate Governance (U.S.)Own and evolve U.S. media pricing frameworks, including CPM-based, flat-rate, and other modelsEstablish consistent CPM benchmarks and rate cards by channel, format, client type, and categoryPartner with Sales and Media Operations Managers to tailor pricing approaches based on client goals, scale, and performance expectationsEvaluate and approve non-standard pricing requests to ensure margin protection and delivery feasibilityMonitor pricing effectiveness and adjust models based on performance, market conditions, and inventory dynamics. Financial & Cost Ownership (U.S.)Own U.S. media amplification and production hard-cost trackingEnsure accurate pacing, forecasting, reconciliation, and billing for U.S. campaignsPartner with Finance on revenue recognition, margin management, and forecastingIdentify opportunities to improve profitability through pricing optimization and operational efficienciesCampaign Delivery, Performance & OptimizationEnsure all U.S. campaigns launch on time and deliver in full against client KPIsOversee ongoing performance monitoring and optimization across channelsServe as senior escalation point for delivery, performance, or platform-related issuesPartner with Media Operations Managers to translate performance insights into improved planning and pricing strategiesSales & Client Partnership (U.S.)Serve as the senior media operations partner to U.S. Sales and Client Services teamsSupport pre-sale planning with pricing guidance, feasibility assessments, and operational inputsParticipate in client-facing conversations as needed around pricing, delivery, optimization, and performanceSystems, Tools & Process AlignmentOwn U.S. implementation of media planning, pricing, reporting, and financial tracking toolsAlign U.S. pricing and operational processes with global standards while tailoring for U.S. market needsBuild and continue to monitor and optimise scalable systems that support transparent pricing, performance tracking, and margin controlCross-Functional & Global CollaborationCollaborate with Creative and Editorial teams to align media pricing with storytelling formats and production requirementsPartner with global media operations leadership to share pricing benchmarks and best practicesEnsure consistent execution quality while allowing for client- and category-specific flexibilityYOUR SKILLS:8–12+ years of experience in media operations, paid media, or digital media managementProven experience owning media pricing and rate governance in a U.S. publisher, agency, or branded content environmentDeep expertise across major U.S. digital platforms (Meta, Google, YouTube, TikTok, programmatic)Strong financial and commercial acumen, with experience managing pricing, margins, and hard costsExceptional leadership, communication, and stakeholder management skillsAnalytical, detail-oriented, and highly comfortable balancing performance with profitability WHAT WE OFFER:A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located in the Financial DistrictThe opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphereHigh degree of responsibility, creativity, originality, independence and creative autonomyWe are constantly prioritizing attention on DEIB with internal trainings, workshops and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)2 extra days off globally for all employees on International Women's Day and JuneteenthFlexible hybrid working policy, dog friendly office, and remote international working optionAttractive employee benefits (e.g. performance based bonus, 401k with match, Summer Fridays, ClassPass, access to mental health support platforms, Citi Bike, and sabbatical option)We’re looking forward to hearing from you!Highsnobiety is a global community of independent-minded creatives & professionals: Every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression or genetic information.The expected annual base salary range for this role is between $100,000 to $120,000. The range is based on many factors including location, experience, and relevant skill set. In addition to salary and an employee benefits package, successful candidates will be eligible for variable pay.*All applicants must be authorized to work in the US.