Account Resolution Specialist 1st Party - REMOTE

Remote Role – Western New York and Texas American Coradius International LLC (ACI) is a long‑standing financial services company seeking energetic, initiative‑taking Account Resolution Specialists. You will work remotely but may need to travel to the office for training, meetings, and IT support. Responsibilities The Account Resolution Specialist (ARS) handles inbound and outbound calls to negotiate payment of past‑due accounts. The ARS contacts consumers, educates and informs them about options, and works within federal, state, and client guidelines and laws. The role requires strong communication and critical thinking, maintaining professionalism with sensitive accounts, and using various computer systems to update customer information, verify details, accept payments, and address questions. All employees must work on camera in this remote environment. Benefits & Compensation Competitive wage with monthly bonus potential Paid training and equipment provided Growth opportunities for future leaders Work‑life balance focused on employee happiness Comprehensive benefits: medical, dental, vision, life, accident, and disability insurance Paid vacation and sick time 401(k) with employer match Paid holidays Pay range $17.00–$17.50 hourly (actual pay based on experience) Schedule Requirements 37.5–40 hour work week per week. Mon‑Fri 9 am–7 pm EST / 8 am–6 pm CST. 2 Saturdays per month 9 am–1 pm EST (8 am–12 pm CST). 2 nights per week until 7 pm EST / 6 pm CST (Mon‑Fri). 2 Friday nights each month until 7 pm EST. Minimum Requirements High school diploma or GED At least one year experience in collections/customer service, banking, sales, or call center positions Reliable transportation for office travel as needed Intermediate computer and keyboard skills (Microsoft Office, Zoom, Webex) Must pass background checks and drug tests Must meet the scheduling requirements listed above Reliable internet connection for company‑provided equipment (speed test performed during recruitment) Quiet, distraction‑free remote workspace; all calls monitored/recorded Complete required training and FDCPA compliance Legal Notice & EEO Statement ACI is an Equal Opportunity Employer. #J-18808-Ljbffr