Advanced Medical Support Assistant

Job Title

Advanced Medical Support Assistant

Duties

The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to:

• participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• The Advanced MSA utilizes multiple computer applications in the performance of above duties.
• Successful performance in this position requires knowledge of administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service.
• Employees provide rotational coverage as assigned between the various areas within assigned facility.
• For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the employee at least 25% of the time.

FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: 1. Manage written and faxed correspondence, and paper medical records within teamlet ( this could be a PACT Team, a team in a particular specialty etc )/team and coordinate release of information in accordance with policy 2. Verify and update demographics 3. Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system 4. Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system 5. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice 6. Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction and business rules 7. Manage Recall Reminder system for assigned teamlet/team 8. Manage assignment and inactivation of patients in PCMM 9. Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes 10. Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member 11. Process emergency and non-emergency transfers to other VA facilities or private hospitals 12. Perform basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e.,TRICARE, sharing agreements, etc.) 13. Recruit and assist with and/or enroll patients in My HealthEVet and Secure Messaging. 14. Perform other duties as assigned

Work Schedule: This is rotating weekdays/weekends, and holidays (11am - 7:30pm)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 21J84-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized