Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join our team in Ohio in a contract role with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, resolving questions efficiently, and providing a dependable point of contact for product and order-related inquiries. You will support a high-volume service environment by delivering clear communication, researching solutions, and working across teams to ensure customers receive timely and accurate information.

Responsibilities:

• Respond to inbound customer inquiries regarding product selection, replacement parts, and general service needs.

• Provide basic technical assistance by addressing routine product-related questions and guiding customers to appropriate solutions.

• Share accurate status updates on open orders, including expected timelines and availability information.

• Explain standard company procedures and next steps so customers understand what to expect throughout the service process.

• Resolve issues during the initial interaction whenever possible by using sound judgment, active listening, and problem-solving skills.

• Enter and maintain order-related information with accuracy while documenting customer interactions clearly.

• Partner with internal teams such as accounting and other departments to address questions, clarify details, and support customer resolution.

• Handle inbound and occasional outbound communication professionally while maintaining a positive customer experience.

For immediate consideration, call View phone number on us.fitly.work.

• Previous experience in customer service, call center support, or a similar phone-based service role.
• Ability to manage inbound calls and respond to customer needs with professionalism and efficiency.
• Experience with order entry or order status support in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Teams, Outlook, Excel, and Word.
• Strong verbal and written communication skills with the ability to work effectively across departments.
• Proven problem-solving ability and a focus on resolving customer concerns as quickly as possible.
• Mechanical aptitude is helpful, though not required for success in this role.