Manager, Provider Operations Strategy and Solutions

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Manager, Provider Operations Strategy and Solutions role serves as a key leader responsible for driving standardized, scalable provider operational and technical solutions across Gainwell’s Medicaid accounts. This role partners with operations, product, engineering, and client stakeholders to design, implement, or optimize provider enrollment, outreach, system capabilities, reporting frameworks, and service delivery models.

The ideal candidate brings experience in Medicaid operations and implementations, with strong knowledge of provider workflows, reporting tools and customer experience platforms (CRM, workflow tools, provider portals). This role combines operational strategy, technical solutioning, and analytics to improve provider experience, efficiency, and compliance.

Your role in our mission

This role advances Gainwell’s mission by:

• Leading the design and standardization of provider-facing processes (e.g., enrollment, outreach, site visits) across Medicaid programs
• Defining business and technical requirements to support provider systems, workflows, and compliance
• Developing reporting frameworks, dashboards, and KPI structures to drive operational visibility and performance
• Partnering with product and engineering teams to ensure systems and data capture meet business and reporting needs
• Driving provider experience improvements that reduce friction and improve access to services
• Supporting implementation efforts to ensure alignment with enterprise standards and data requirements
• Identifying and scaling best practices across accounts, including process, reporting, and performance models
• Supporting governance, executive reporting, roadmap planning, and strategic initiatives

What we're looking for

• 5+ years of experience in Medicaid operations or technical service delivery
• Strong understanding of provider services (enrollment, screening, outreach, publications/communications, and support)
• Experience leading business process improvement, system implementation, or operational transformation initiatives across operations, product, and technology teams
• Strong analytical, problem-solving, and stakeholder management skills

What you should expect in this role

• Opportunities to travel through your work (25%)
• Fully remote position within the US.

Applications for this role will be accepted until 10/5/2026.

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The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.