Veterinary Practice Manager

Job Description

Job Description

We are seeking a Veterinary Practice Manager to lead our team! You will oversee the hospital operations and coordinate care for patients. You will help ensure that the workload flows smoothly and effectively so the doctor can focus on what she does best — caring for patients.

Responsibilities:

• Sets a schedule that is highly productive.
• Maintains a clean facility.
• Supports staff during appointments to keep everything flowing.
• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Practice Owner regularly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff.
• Monitors practice management software for missed punches and management of overtime hours daily.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Submits payroll bi-weekly.
• Assists in resolving issues with pet owners where appropriate.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

​ Qualifications:

• Previous experience in veterinary medicine (2 years preferred)
• Experience in a managerial role
• Strong leadership qualities
• Strong organizational and communications skills

Position Knowledge and Skill Requirements:

• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Establish and maintain productive and cooperative working relationships.
• Active time management and organizational skills to complete work promptly.
• Excellent communications skills both orally and in writing.
• Must be flexible with scheduling and able to work occasional late evenings
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Other duties and responsibilities as assigned by management.

Benefits:

• Holiday pay
• Uniform allowance
• Pet discounts on products, services, and treatments
• CE allowance