Customer Success Associate

Job Description

Job Description

Company Overview

Ghost is an inventory distribution platform and operating system for modern retail trade. We partner with the world's best brands to help them understand the true value of their inventory and route it to the right destinations globally. Ghost gives brands precise control over where and how their inventory is sold. Backed by top venture firms including L Catterton, Cathay Innovation, Union Square Ventures, Equal Ventures, and Eniac. Ghost has offices in Los Angeles and New York.

About the Role

We are looking for a Customer Success Associate to join our Sales team. In this role, you will manage a portfolio of strategic supplier partners. You will lead their onboarding, ensure their inventory is accurately merchandised and available on the Ghost platform, and coordinate closely with our Wholesale Sales organization to maximize supplier performance. This is a highly cross-functional role that requires strong organizational skills, close attention to detail, and a research-driven approach to pricing and inventory decisions.

Key Responsibilities:

Supplier Partnership Management

• Manage an assigned portfolio of strategic supplier partners, serving as their primary point of contact
• Lead supplier onboarding and inventory integration onto the Ghost platform
• Work directly with suppliers to onboard new supply into the system, ensuring a smooth and timely process

Wholesale Order Management

• Support wholesale order management, from placement through fulfillment
• Research and compare pricing across suppliers to ensure competitive, accurate terms
• Coordinate with suppliers and internal teams to resolve order discrepancies and issues

Merchandising

• Merchandise supplier inventory on the Ghost platform to maximize visibility and sell-through
• Maintain a high level of attention to detail across data entry, listings, and inventory records

Cross-Functional Coordination

• Coordinate with the wholesale team to maximize inventory visibility and supplier performance
• Partner cross-functionally with Sales, Operations, and Merchandising teams to support supplier success
• Identify and troubleshoot issues that impact supplier performance or inventory availability

Qualifications:

• 2+ years of experience in customer success, account management, wholesale, or a related role
• Strong organizational skills and exceptional attention to detail
• Comfortable researching and comparing pricing and data to support sound decision-making
• Excellent verbal and written communication skills, with experience liaising with external partners
• Proficiency in Excel/Google Sheets, and comfort working across multiple systems and platforms
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment
• Bachelor's degree preferred, or equivalent practical experience

This role will be onsite in our los Angeles (mid-city) office. Our total compensation for this position can range from $72,500 - $80,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Benefits we offer: 

• Medical, Vision, and Dental with some plans covered at 100% 
• Competitive compensation and equity structure
• 401K 
• Unlimited PTO 

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.