Branch Banking Client Consultant I

Job Summary Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Job Responsibilities Sales Performance Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives. Client Experience Provide a positive client experience by assisting with account questions, problems, and/or complaints, and through research and communication resolve issues in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including but not limited to referrals. Risk Management Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Additional Accountabilities Perform special projects and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations. Job Requirements Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum experience required: 0 – 3 years of customer service and sales experience Preferred Qualifications: Experience in the financial services industry. Job Competencies Action‑oriented : Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging. Seeks opportunities and aggressively pursues action to achieve results. Business Acumen : Knows products and understands our sales process. Is aware of how strategies and tactics work in the marketplace and what motivates a customer. Approachability : Is easy to approach and talk to. Spends extra effort to put others at ease and build rapport. Problem Solving : Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all sources for answers and identifies hidden problems. Priority Management : Prioritizes important tasks, eliminates roadblocks, creates focus, and uses time efficiently. Relationship Building : Builds and maintains effective relationships with stakeholders, communicates clearly, engages proactively, and leverages cross‑functional insights. Physical Demands (ADA) No unusual physical exertion is involved. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. The actual starting base pay will be determined based on location, experience, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Benefits Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Pay Range: $14.65 - $22.55 #J-18808-Ljbffr