Guest Experience Associate

About TOCA Soccer:

At TOCA we are passionate about people and the power of sport. We believe in creating an environment that becomes the third home for our guests where they learn where they live and where TOCA becomes the place where they play. Whether theyre kicking a soccer ball for the first time focused on finding their best or rediscovering their passion for the game we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences

Why Youll love being apart of the TOCA Team:
Youll have full access to our TOCA Treats which includes (but is not limited to!):

• Competitive Pay & On Demand Pay
• Part Time Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• So many TOCA Perks we cant name all of them but well try: 4 TOCA Training Sessions50% Off ClassesFree Pick/League Play1 Free Birthday PartyFood and Beverage Discount and2 Free Packages to share with your squad! Whew!

Job Highlights:
Job Title:Guest Experience Associate
Location: Keller TX
Report To:General Manager
Hours Required:Candidates must be able to work evenings and weekends

Position Overview:
Youre the face of TOCA the first high-five the warm welcome the go-to for all things awesome. As an Experience Associate youre all about creating 10/10 guest experiences keeping the energy up and making sure the facility runs smoother than a perfect pass.

What Youll Be Doing:

Guest Experience Hero (60%)

• Greet like a champ answer like a pro and make every guest feel like an MVP
• Handle questions feedback and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)

Operations Guru (30%)

• Keep the space clean stocked and ready for action
• Help with scheduling check-ins sign-ups and events
• Own the front desk like its your stage

Admin But Make It Snappy (5%)

• Waivers payments reports no big deal for you

Training Growth (5%)

• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA

TOCA Culture (100%!):

• Uphold our service commitment standards by being professional welcoming aware outgoing and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

Youll Crush This Role If You:

• Love people and good vibes
• Have top-tier communication skills
• Can stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training)
• Are down for evening/weekend shifts (thats our peak time!)
• Can lift 30 lbs and move with energy

#twentry

Required Experience:

IC