Systems Administrator

The Systems Administrator will research and apply best practice IT solutions, troubleshoot, diagnose and identify solutions to resolve system issues, and will be hands with on desktops, laptops, tablets, smart phones, servers, virtual machines, printers, routers, switches, networks, VLANs, firewalls, VPNs, and many more.

How do we achieve that goal? Through collaboration with a close-knit group of individuals, ranging from engineers and accountants to marketing creatives and customer support specialists.

When you join our team, you not only get an up-close look into the booming wellness industry, but you also enter a work environment unlike any other in the Tampa Bay area.

Become part of the Global Widget team and enjoy unique perks and benefits:

• Health, vision and dental benefits

• Short-term, long-term and life insurance benefits

• 401k with match

• Paid time off

• Casual dress code

• Team building events

• Samples of premium wellness products

Title: Systems Administrator

Department: IT

Reports to: Director of Technology

Job Summary/Objective:

The Systems Administrator will research and apply best practice IT solutions, troubleshoot, diagnose and identify solutions to resolve system issues, and will be hands with on desktops, laptops, tablets, smart phones, servers, virtual machines, printers, routers, switches, networks, VLANs, firewalls, VPNs, and many more.

Essential Functions

• Help design, build, and support the IT infrastructure of the company and its facilities

• Help with everything in IT from break-fix to configuring laptops to designing network maps

• Diagnose and troubleshoot technical issues, including account setup and network configuration, WIFI, email, Microsoft 365 apps including Teams and OneDrive, AWS, Azure, and other company related hardware and software

• Manage user accounts and group membership with Microsoft 365 and SharePoint

• Manage and deploy devices with Microsoft Intune

• Properly escalate unresolved issues to appropriate internal/external teams

• Take ownership of IT support of software and hardware issues reported, log and see problems through to resolution

• Provide technical expertise and support for enterprise applications and departmental software/SAAS solutions, ensuring reliability, security, and alignment with business needs.

• Research best practice IT solutions

• Prioritize and manage several open issues at one time

• Follow up with employees to ensure their IT systems are fully functional after troubleshooting

• Maintain a high level of customer service and pride in work completed

• Maintain software audits and compliance

• Document technical knowledge in the form of diagrams, notes, and manuals

• IT vendor selection and management as needed

• Perform other duties and projects assigned

• Define IT KPIs and report on them

Competencies

• Able to work in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done

• Strong verbal and written communication skills

• Ability to adapt to a rapidly changing environment

• Positive and professional attitude with a focus on doing what it takes to make a difference

• Superior attention to detail, organizational and time management skills

• Relates well, listens attentively, and can quickly determine and resolve important issues

Requirements

• Bachelor's degree in Computer Science, or related field, or equivalent work experience

• 5+ years related experience

• Experience with Local, cloud, and hosted servers

• Experience with Microsoft Entra ID

• Experience with Microsoft Azure Admin experience (IAM Management)

• AI (automations, agents, etc)

• Ability to take ownership and drive projects from beginning to end, working with multiple groups effectively and on multiple projects concurrently

• Team-oriented mindset with a strong work ethic

This job description does not list all the duties of the job. You may be asked by Supervisors or Managers to perform other duties. Global Widget has the right to revise this job description at any time. The job description is not a contract for employment or change the employment at will relationship.

Qualifications