Community Management Intern

Job Objectives Learn to provide an extraordinary customer experience in retail store setting. Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers. Model and deliver a distinctive and delightful customer experience. Job Responsibilities Customer Experience Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience. Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Learn from store, pharmacy, district manager, competitors and customers/patients. Engage in a kick-off and day of service activity. Responsible and accountable for registering all related sales on an assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics (e.g., 1506, returns, empty package). Learn to analyze inventory trends and supervise inventory management, including ordering items, keeping stock, liquidating stock and leveraging company resources to avoid outs and overstock. Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions. Engage in weekly meetings with store manager or pharmacy manager. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assist in stock rotation, using first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Work as a group to complete the Intern Team Challenge and present to area, district and store leaders. Complies with all company policies and procedures; maintain respectful relationships with coworkers. Complete evaluation of internship program upon completion. Complete special assignments and other tasks as assigned. Training & Personal Development Attend training and complete e‑learnings and special assignments requested by manager. Shadow district leader for the specified time. Communications Report customer complaints to management. Assist store manager in planning and attending community events. Basic Qualifications Student beginning or completing Senior year towards a Bachelor’s degree. Fluent in reading, writing, and speaking English. (Except in Puerto Rico) Willingness to work flexible schedule, including evening and weekend hours. Preferred Qualifications Prefer knowledge of store inventory control. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The current salary range for this position is $17.00 per hour - $19.50 per hour. #J-18808-Ljbffr Walgreens