Manager, Business Operations & Projects

A Day in the Life of the Manager, Business Operations & Projects:

The Manager, Business Operations & Projects will lead and manage complex, cross-functional initiatives that advance key company priorities and drive positive business outcomes. In this role, you will partner closely with internal and external stakeholders to improve efficiency across core business functions through effective prioritization, planning, and execution. This position plays a critical role in the development and implementation of complex projects and programs that support both new and existing business needs while fostering continuous improvement across the department. The ideal candidate is a strategic thinker and strong relationship builder with exceptional problem-solving, organizational, leadership, and communication skills.

• Lead cross-functional planning efforts to define project scope, strategic objectives, timelines, deliverables, governance, and resource requirements, while building comprehensive project plans that align execution with business priorities.
• Drive execution across organizational teams by coordinating project activity, monitoring progress, and partnering with leadership to ensure timely delivery of milestones, outcomes, and commitments.
• Anticipate program risks and operational challenges, establish mitigation plans, and elevate critical issues as needed to maintain momentum, alignment, and successful execution.
• Champion continuous improvement across business operations by streamlining processes, optimizing workflows, and using data-driven insights to improve efficiency, scalability, and resource allocation.
• Support the design and implementation of strategic initiatives that strengthen operational performance and advance departmental and organizational objectives.
• Provide leadership, mentorship, and direction to team members and direct reports, fostering accountability, professional growth, and a high-performance culture.
• Ensure programs and projects remain aligned with enterprise strategy, deliver against defined objectives, and create measurable value for the broader business roadmap.
• Synthesize and communicate program status, risks, dependencies, and mitigation strategies to stakeholders and senior leaders, while building alignment and driving informed decision-making.
• Establish, monitor, and report on key performance indicators and measurable outcomes to evaluate program success and support continuous optimization.
• Oversee program execution to ensure initiatives remain on schedule, aligned across workstreams, and positioned to achieve intended business results.
• Build and maintain strong stakeholder relationships to enable collaboration, secure buy-in, and drive successful execution of complex, cross-functional initiatives.
• Perform other duties and lead additional initiatives as assigned in support of evolving business needs and organizational priorities.

What You Bring to the Table:

• Education: Bachelor's degree in business, operations, project management, or a related field, or an equivalent combination of education and relevant experience.
• Experience: 5+ years of progressive experience in business operations, project management, program management, or related roles leading cross-functional initiatives.
• Demonstrated expertise in project management methodologies, tools, and best practices, with the ability to translate strategy into structured execution plans.
• Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Exceptional problem-solving and critical-thinking skills, with strong attention to detail and sound business judgment.
• Executive-level communication and interpersonal skills, with the ability to influence stakeholders, build alignment, and present clearly to leadership.
• Proven leadership capability, including the ability to motivate cross-functional teams, drive accountability, and support high performance.
• Strong analytical skills with the ability to interpret data, generate actionable insights, and support informed decision-making.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $120,000- $140,000annually, plus opportunities for bonus and benefits, if applicable. The base pay rangerepresentsthe low and high end of the hiring range for this job.Actual pay will vary and may be above or below the range based onvarious factorsincluding but notlimited to relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.