Customer Care Coordinator

Job Description

Job Description

Crestfield Talent is seeking a professional and dependable Customer Care Coordinator to support customer communication, service requests, and day-to-day follow-up in Chicago.

This role is a good fit for someone who communicates clearly, stays organized, and enjoys helping customers while coordinating with internal teams to keep requests moving.

Responsibilities

• Respond to customer questions by phone and email

• Assist with routine service and account requests

• Maintain accurate customer information and notes

• Follow up on open requests and pending items

• Coordinate customer needs with the appropriate internal teams

• Schedule calls, appointments, and follow-up activities

• Provide customers with status updates when needed

• Help keep customer records organized and up to date

Qualifications

• Strong communication and customer service skills

• Good organization and attention to detail

• Comfortable using CRM and office software

• Able to manage multiple customer requests

• Professional and dependable

• Previous customer service, client support, or office experience is preferred

Skills

Customer Care • Customer Service • CRM • Client Support • Phone Support • Email Communication • Scheduling • Customer Relations • Problem Solving • Organization • Time Management

Position Highlights

• Full-time schedule

• Paid training and onboarding

• Professional business environment

• Customer-facing experience

• Opportunities for professional growth