A/V Technician

Job Description

Job Description

Pay

$21.50 - $25.50 per hour

Position Summary

$21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire

Audio Visual Technicians help Elite Casino Resorts deliver memorable meetings, entertainment, and guest experiences through dependable audio, video, and lighting support. Team members demonstrate integrity, respect, responsibility, and professionalism while protecting confidential information and company resources.

The Audio-Visual Technician I is a frontline, customer-facing position focused on event production, live entertainment, and property AV equipment. Responsibilities include equipment setup and operation, sound checks, live audio mixing, video and lighting support, routine maintenance, and event troubleshooting. The technician also assists with assigned helpdesk and property technology requests in coordination with engineering teammates. Level I technicians complete routine event assignments within demonstrated skills and established procedures, seeking experienced support for unfamiliar setups, complex faults, or issues that could interrupt a performance. This role provides opportunities to build practical AV skills through event experience and feedback from teammates.

Essential Duties & Responsibilities:

· Review BEOs and confirm setup requirements with event planners and the AV team. Connect, test, operate, and strike audio, video, and lighting equipment for guest and corporate events. Check equipment before use, route and secure cables safely, and communicate clearly with event contacts and guests. Resolve routine problems and request assistance promptly when event delivery is at risk.

· Prepare, operate, and maintain live performance equipment within demonstrated skills. Coordinate assigned show preparations, performer communications, and band procedures with the AV team. Assist with advancing shows by confirming technical needs before arrival. Conduct sound checks and mix instruments and vocals for a clear, balanced performance appropriate to the musical style and management’s sound-level limits. Seek experienced support for complex productions or unfamiliar equipment. Deliver authorized performer payments according to company procedures.

· Gather event requirements and recommend suitable equipment or supplies for review by experienced technicians or leadership. Assist with inventory control, equipment storage, shipping, receiving, and approved asset disposal.

· Prepare and deploy AV equipment for events and property needs. Assist teammates with approved computer images, peripheral deployment, and replacement telephone configuration for events, property projects, and helpdesk requests. Assist with cable patch management in data rooms under supervision.

· Assist experienced team members with approved AV software and firmware updates. Follow testing, scheduling, and change management procedures. Report unexpected results and document completed work.

· Respond promptly to department calls and service requests, with emphasis on events and banquet event orders (BEOs). Create tickets, troubleshoot routine issues, document findings, and communicate

progress. Transfer or escalate requests outside assigned training or authority. Coordinate priorities with the supervisor when helpdesk requests overlap with live-event responsibilities.

· Review assigned AV system alerts and equipment status. Perform approved initial checks and notify the appropriate team member when further investigation is needed.

· Assist with assigned equipment, access, and maintenance reviews using established checklists. Document findings and report exceptions to leadership or Systems Engineering.

· Assist with approved equipment moves, additions, and configuration changes. Follow change management procedures and update equipment records as required.

· Maintain accurate service tickets, equipment records, setup instructions, and shift handoffs. Document troubleshooting steps and unresolved issues so other team members can continue support effectively.

· Coordinate service requests and assist with vendor troubleshooting for assigned AV equipment. Escort vendors as required and arrange approved remote access through department procedures. Refer advanced technical decisions or unresolved issues to experienced technicians or leadership.

· Receive coaching and constructive feedback from experienced technicians. Participate in hands-on learning, practice approved procedures, and share useful information with teammates.

· Create, adjust, and test routine AV presets and software configurations within demonstrated skills and approved procedures. Assist with software enhancements, repairs, and vendor-supplied updates. Document results and seek experienced guidance for unfamiliar programming or changes that could affect system operation.

Knowledge/Skills/Experience:

· One year of hands-on AV or live-event experience, or an equivalent combination of relevant technical education, training, and practical experience, is required. A college degree is not required when equivalent skills are demonstrated. Experience may come from hospitality, theaters, schools, houses of worship, production companies, or similar environments. Additional requirements include:

· Foundational knowledge of audio, video, and lighting equipment, including safe setup, operation, and storage.

· Basic computer troubleshooting skills and the ability to learn event-planning, helpdesk, and equipment-control software.

· Basic understanding of signal flow and a practical approach to identifying common audio, video, and lighting problems.

· Familiarity with AV cables, connectors, input and output connections, and safe cable routing.

· Basic knowledge of lighting fixtures and controls used for meetings or live performances.

o Ability to interpret setup instructions, event schedules, and technical requirements and clarify missing information.

o Practical ability to conduct a basic sound check and mix speech, recorded audio, and a straightforward live performance. Ability to identify feedback or signal problems and recognize when experienced assistance is needed.

o Basic knowledge of audio mixers, including digital mixers, input levels, routing, and output control.

o Basic understanding of loudspeaker placement, microphone use, feedback prevention, and sound-level control.

o Basic knowledge of video displays, switching, and common signal connections.

· Ability to use email, spreadsheets, and written instructions to communicate and document work.

· Hospitality event experience, gaming industry experience, and relevant AV coursework or certifications are preferred but are not required.

Other Special Requirements

· Provide reliable, courteous service and respond to event needs with appropriate urgency.

· Maintain attention to equipment readiness, cable management, and work quality.

· Communicate clearly with guests, performers, event planners, vendors, and coworkers.

· Listen carefully, confirm requirements, and remain composed when plans change or technical problems occur.

· Share useful setup information, troubleshooting findings, and shift handoffs with teammates.

· Follow approved AV practices, equipment instructions, and safety procedures.

· Use approved resources to investigate routine issues and request guidance when needed.

· Recognize the limits of assigned training and escalate complex or unfamiliar problems promptly.

· Coordinate priorities with the supervisor when event and technology support requests overlap.

· Work cooperatively with AV, Technology, Group Sales, and other property teams.

· Manage assigned tasks and communicate delays, changes, or unresolved issues.

· Accept constructive feedback an