Information Technology Help Desk Technician

Title: IT Help Desk Agent/Technician

Location: Portsmouth, NH – 03801 or Plano TX – 75024 (2 days Hybrid and 3 days Remote)

Duration: 12+ months Contract

Job Description

:
Not

• e:All shifts include 15 minute paid breaks and 1 unpaid 30 minute lunc

h.
Available shifts: (Pick top 2 shift preferences from the bel

• ow)12:00 AM - 8:30 AM Working Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Days Off: Friday, Satur
• day4:00 PM - 12:30 AM Working Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Days Off: Friday, Satur
• day4:00 PM - 12:30 AM Working Days: Tuesday, Wednesday, Thursday, Friday, Saturday, Days Off: Sunday, Mon
• day12:00 AM - 8:30 AM Working Days: Monday, Tuesday, Wednesday, Thursday, Friday, Days Off: Saturday, Sun
• day8:00 AM - 4:00 PM Working Days: Monday, Tuesday, Wednesday, Saturday, Sunday, Days Off: Thursday, Fri
• day10:00 AM - 6:00 PM Working Days: Monday, Tuesday, Wednesday, Thursday, Friday, Days Off: Saturday, Sun

• day
  Position will be a hybrid model. Some in-office presence will be required for certain shi
• fts.2 flexible days in office, 3 days remote each week for certain shi
• fts.Off-hours shifts are 100% work remot
• ely.Days/hours are subject to change depending on business n
• eed.Strong Stable Internet Connection is required. We also require plugging in via an Ethernet Cable and not a Wireless Connect

ion.
Training Requirem

• ents:3-week training program that is instructor
• lead.Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Fr
• iday.Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business n