Project Manager, Security Operations

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! How you’ll make an Impact The Project Manager, Security Operations is a newly created role, and it is the first dedicated project management position within Ntiva’s Security Operations team. You will be the primary point of contact for the security tool portions of Ntiva client projects. You will drive the onboarding, offboarding, and migration of security platforms across our client base, working alongside a team of highly skilled Security Engineers and the Ntiva Project Managers who own each client project. You will also help build the foundation for how Security Operations runs its own projects going forward. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). Monday – Friday, 8am – 5pm CST What you will be doing Because this role is new to Security Operations, your first priority will be to help stand up the practice. In partnership with Security Operations Leadership, you will: Learn the current state: Build a working understanding of active Security Operations projects as they are delivered today. This includes how SecOps tasks are assigned within client projects owned by other Ntiva teams, how work moves between teams, and where delays and handoff gaps tend to occur. Coordinate with project owners: Work with Ntiva Project Managers who own client projects to receive, schedule, and track Security Operations tickets, keeping SecOps tasks aligned with the overall project timeline. Define lifecycle requirements for each tool: Establish clear, documented requirements for successful onboarding, offboarding, and migration of every platform in the security stack. This covers prerequisites, client and vendor dependencies, technical readiness criteria, completion and acceptance criteria, and handoff requirements to ongoing support. Define team ownership boundaries: Not every security-related project is deployed by the Security Operations team, so you will set clear boundaries for which Ntiva team owns each project phase. That means defining where Security Operations leads, where it advises or validates, and where responsibility passes to or from Project Management, Engineering, and other delivery teams. These boundaries should be documented so every team works from the same understanding. Turn the definitions into a repeatable practice: Use these requirements and ownership boundaries to create the standard templates, checklists, and processes that every future Security Operations project will follow. Act as main point of contact for Ntiva clients, internal project teams, and security vendors for the security tool workstreams in each assigned project Manage the full lifecycle of client security tools, including onboarding/deployment, offboarding/decommission, and migration of platforms such as SentinelOne, Huntress, Arctic Wolf, ConnectSecure, Vonahi vPenTest, ThreatLocker, and Microsoft Sentinel Work with the Solutions Architect, Security Engineers, and Sales to draft technical security project plans, including deployment scope, sequencing, prerequisites, and rollback steps Validate deployment feasibility with Security Engineering before commitments are made to clients, and elevate requests that are technically infeasible or require an exception Ensure well written, professional project plans, status reports, and completion documentation are created, delivered to the client, and consistently updated throughout delivery Keep multiple security deployments moving forward at once; monitor deliverables, deadlines, and agent coverage milestones; see every project through to closure and client sign-off Track and support security tool exception requests through the established tiered exception process Coordinate vendor activity, including license provisioning, tenant/site creation, vendor support cases, and decommission confirmations Support compliance-driven projects, including GovCon/CMMC and GCC High environments, ensuring documentation and evidence requirements are captured Prepare agendas, materials, reports, presentations, and other meeting collateral for client kickoffs, status meetings, and closeouts Provide proactive, clear, and concise communication, including post-project handoff to the Security Operations Center (SOC) and support teams, and respond to incoming requests for assistance and status updates Identify recurring blockers and process gaps in security tool deployments and work with Security Engineering to improve runbooks, templates, and standard procedures Share client feedback with relevant Ntiva teams and collaborate to ensure above-expectation results You’ll be successful in this role if you have experience in/with 3+ years of project management experience in IT services, ideally at a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) Experience managing several concurrent client projects with competing deadlines and shared engineering resources Working knowledge of security tooling such as EDR/MDR (SentinelOne, Huntress, Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Arctic Wolf), vulnerability scanning, and application control Familiarity with the lifecycle of security tool deployments, including agent rollouts, tenant onboarding, platform migrations, and decommissioning Exposure to compliance-driven environments such as CMMC, NIST SP 800‑171, or Microsoft GCC High Experience using a PSA platform for project and ticket management, preferably ConnectWise Manage Experience building repeatable processes, such as standard project templates, checklists, runbooks, and RACI or ownership matrices Strong written communication, with the ability to explain technical security work to non-technical client stakeholders Comfort working across teams where ownership is shared and responsibilities must be clearly defined Certifications Applicants will be required to be certified in both Project Management and Security, or demonstrate 5+ years’ experience in both: Required project management certifications (at least one): Project Management Professional (PMP) Certified Associate in Project Management (CAPM) CompTIA Project+ Agile or Scrum certification (PMI-ACP, CSM, or PSM) Required security certifications (at least one): CompTIA Security+ ISC2 Certified in Cybersecurity (CC) or higher Vendor certifications for platforms in our stack, such as SentinelOne, Huntress, or Microsoft (SC-200, SC-900) Other relevant industry certifications such as CISSP, CISM, CySA+, CEH, OSCP, etc. Required language skills Ability to communicate professionally, in English, both written and orally Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $80,000 and $110,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. Work Authorization Criteria In compliance with federal law, all persons hired will be required to verify identity and to complete the required employment eligibility verification form upon hire. Due to federal government contract obligations, this position requires U.S. citizenship. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem‑solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline Applications will be accepted until 11/18/2026. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Ntiva is Now Hiring