Service Engineer

Benefits of working with us: Become part of a fast-growing international company . Work on exciting, high-impact projects in a company that never stops innovating. Clear career path with access to training and development. All aboard: Explore your role with Televic This opportunity consists of two parts : in-field support and remote support . In-Field Support Travel across North America to work on vehicles at train manufacturers’ facilities, operator locations, or even dynamic test runs. You'll ensure our onboard communication, passenger information, and connectivity systems are properly installed, configured, tested, and fully functional. Key responsibilities include: Installing and configuring our software on trains Providing hands‑on training for clients and technicians Performing thorough testing and inspections to meet quality standards Performing hardware, software, and network troubleshooting to identify and resolve technical issues Documenting your work clearly using tools like JIRA and Confluence Remote Support (Sacramento-based) When not traveling, you’ll work from our U.S. headquarters in Sacramento, California, providing critical technical support. Responsibilities include: Serving as the primary technical contact for clients Troubleshooting technical issues and solving problems remotely Collaborating with Project Managers and cross-functional teams to ensure timely and successful project delivery Your Skills & Experience Bachelor’s degree or higher in Software Engineering, Computer Science, Electrical Engineering, Electronics, IT , or a related technical field Proficient in system testing and troubleshooting ; foundational knowledge of Linux, hardware, software, and networking (TCP/IP, FTP, SSH) Strong analytical skills, able to work independently and under pressure Clear verbal and written communication in English; additional languages (French, Spanish, German, Arabic) are a plus Willing to travel approximately 50% throughout North America, with occasional international travel Why Televic Rail? At Televic Rail, we help shape the future of rail transportation through innovative communication, passenger information, and connectivity solutions trusted by rail operators around the world. Our values define how we work and how we serve our customers: Reliability – We are a trusted partner committed to delivering high-quality solutions and long-term value. Innovation – We continuously seek better ways to solve challenges and stay ahead of evolving customer needs. Agility – We anticipate change, adapt quickly, and respond with purpose in a fast-moving industry. No-Nonsense – We bring practical expertise, clear communication, and a solution-oriented mindset to everything we do. Whether designing, building, supporting, or delivering our solutions, every team member plays an important role in our success. If you are looking for an environment where your contributions matter, your ideas are valued, and your work has a meaningful impact, we'd love to hear from you. #J-18808-Ljbffr Televic Rail