Server
Gulph Creek Hotels
Server Position
The server must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items.
Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests' needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Server Operations
- Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).
- Job may entail restaurant and/or banquet settings.
- Have full knowledge of entire menu, as well as daily specials, deserts, etc.
- Take all guests orders, ring them up, and expedite the orders from the kitchen in a presentable and timely manner.
- Provide attentive service, focusing on guests' needs.
- Receive payment for food and beverage provided and provide change and receipt to guests.
- Keep an accurate record of all checks and balance to be presented in a daily report.
- Approach all encounters with guests and team members in a friendly, service oriented manner.
- Maintain regular attendance in compliance with Gulph Creek standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Vacancy posted 3 days ago
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