Technical Program Manager

This Technical Program Manager will provide structure, coordination, and visibility across product, engineering, implementations, and client support teams. The role acts as a central point of orchestration across multiple complex workstreams, reducing operational overhead for product leadership and ensuring clear communication, prioritization, and delivery across internal teams and client-facing initiatives.


Day to Day Responsibilities:
Coordinate and manage delivery across three primary workstreams:
- Core platform replatforming efforts
- Client implementations and onboarding
- Client support and feature request workflows

Serve as the central orchestration point, ensuring alignment across teams and visibility into progress
Track and communicate dependencies, milestones, and timelines
Translate technical delivery into clear readiness indicators by client and use case
Support prioritization conversations across product and engineering teams
Reduce operational burden on product leaders, enabling focus on requirements definition and roadmap execution
Maintain consistent, clear communication with internal stakeholders across product, engineering, and client-facing teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 5+ years of experience in Technical Program Management or similar role in a SaaS or platform-based environment
- Strong technical fluency, including APIs, data feeds, system integrations, and engineering workflows
- Proven experience coordinating cross-functional workstreams across product, engineering, implementations, and support
- Ability to track dependencies, timelines, and risks across multiple concurrent initiatives
- Experience translating technical progress into feature readiness by client and use case
- Comfortable working closely with product managers and engineering teams to support prioritization and roadmap execution
- Strong stakeholder communication skills; able to operate without direct reports
- Ability to introduce process and discipline without overengineering
- Local to Nashville, TN and available to report onsite 4 days a week.


Nice to Have Skills & Experience
- Background working in high clientcomplexity environments (multiple implementations, differing client needs)
- AWS familiarity (environment is AWS-based)
- Prior exposure to client onboarding, implementations, or postlaunch support models
- Experience acting as a "righthand" to product or engineering leaders


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.