Shift Leader

Job Description

Job Description

Why Work for Qdoba

At Qdoba we make a difference in people’s lives by serving our Teams and Guests. As a member of the Franchise team, you will assist the General Manager and Assistant Manager by managing successful shifts, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service. The Team Lead will support the restaurant and General Manager and Assistant Manager to ensure we are 1st Choice for our Guests and Employees.

HOW YOU MAKE A DIFFERENCE EVERYDAY

Interact and engage with guests and employees making them feel welcome and appreciated

Create guests’ orders as requested and ensures accuracy of each order

Holds employees accountable for delivering excellent guest service and food quality in adherence to brand systems, procedures, and food safety requirements

Receives food orders – cleans, rotates, and organizing items in walk-in coolers

Helps manage inventory control

Maintains brand image by ensuring restaurant cleanliness and excellent service

Ensuring policy and procedures are being followed on shifts

Identifying and responding to complaints and policy and procedures violations

Helping ensure the restaurant is a safe, clean, and fun environment for our employees and Guests!

JOB RESPONSIBILITIES

• Lead and motivate a team of employees.
• Capable of performing all duties of a cook, a line server, a cashier
• Ensure that all tasks are completed in a timely manner.
• Provide guidance and support to team members.
• Monitor employee performance and provide feedback as needed.
• Enforce company policies and procedures.
• Handle customer complaints and inquiries in a professional manner.
• Train new employees on proper procedures.
• May be required to lift up to 50 lbs.
• Monitor costs of goods and labor.
• Maintain operational and sanitation standards.

Must be able to walk and stand during entire shift.

Must have reliable transportation to and from work.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

YOU'VE GOT THIS?

1-2 years restaurant management experience, preferably in Quick Service Restaurants (QSR)

Basic math skills

Ability to work flexible schedule and extended hours

High energy to keep up with our fast-paced environment

Commitment to our core values of integrity, service, excellence, and courage to be bold & grow

WHAT’S IN IT FOR YOU?

Operations Excellence: Our team expects and delivers nothing but the best

Training & Development: We bring out the best by ensuring everyone gets well trained

Personal & Career Growth: You can do more, get more, and be more at Qdoba

Benefits: We offer Comprehensive benefits such as Medical, Dental, Vision Plans as well as a company 401(K) Retirement Plan and opportunities for advancement