Technical Engineer, IT/PACS Support - 5-10 years' experience

Join a team where curiosity meets impactSectra is looking for an experienced Technical Engineer who is passionate about technology, enjoys solving complex problems, and wants to support systems that directly improve patient care. Our enterprise imaging solutions are used by hospitals and health systems across the United States, supporting critical clinical workflows every day.In this role, you will join an established customer portfolio and take ownership of supporting, troubleshooting, and maintaining real-world healthcare environments. You will work closely with customers and internal teams to ensure systems remain stable, secure, and high performing, while continuously improving how we support our solutions.If you enjoy deep technical problem-solving, collaborating across teams, and building trusted relationships with customers, this is the right place for you.What you will doSupport customer environments by troubleshooting complex technical issues related to enterprise imaging systemsInvestigate system behavior through log analysis, performance review, and root-cause identificationCollaborate with internal engineering, security, and project teams to coordinate fixes, improvements, and system optimizationsSupport customer implementations and upgrades by assisting with system configuration and integration activitiesWork directly with hospital IT teams and clinical users to understand workflows, technical requirements, and operational constraintsBuild long-term relationships with customers and serve as a trusted technical contact for your assigned portfolioParticipate in an after-hours support rotation once fully onboardedWho you areYou have 5–10 years of experience in technical support, systems engineering, systems administration, or a related IT roleYou bring a strong analytical mindset and a structured, methodical approach to troubleshooting complex systemsYou have solid experience with networking fundamentals and Windows and/or Linux environmentsYou are comfortable working directly with customers and clearly explaining technical concepts to both technical and non-technical audiencesYou are curious, self-driven, and motivated to continuously deepen your technical expertiseYou collaborate across teams, share knowledge openly, and contribute to a culture where people learn from one another and support collective successExperience with healthcare IT, DICOM, HL7, SQL, cloud infrastructure, or virtualization is beneficial but not requiredWhy SectraContribute to technology that supports critical areas of healthcare and patient careJoin a collaborative, global organization with a strong learning and knowledge-sharing cultureWork in a role with meaningful customer impact and technical ownershipGrow into future opportunities such as integration engineering, cloud engineering, project engineering, or advanced technical leadership rolesCompensation and benefitsSalary range: $95,000–$125,000, based on experience and qualificationsComprehensive medical, dental, and vision coverageGenerous paid time off and paid parental leaveRetirement plan with company matchSupportive environment with ongoing learning and professional developmentEqual Opportunity EmployerSectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.