Infrastructure Manager

Overview We’re looking for a hands-on Infrastructure Operations Lead who thrives in complex environments and knows how to keep systems running smoothly while guiding a team through change. This role blends technical depth, leadership, and strategic thinking. The Ideal Candidate Is Someone Who: Spots issues early and resolves them before they impact users or the business Is a trusted technical go-to who explains complex concepts in plain language Continuously looks for smarter ways to work through automation and process improvement Stays calm under pressure and confidently leads during incidents Leads by example, mentoring others and setting a high technical bar Builds strong relationships with customers, senior leaders, and cross-functional teams Adapts easily and helps teams navigate technology and organizational change Thinks strategically, aligning infrastructure decisions with business goals Keeps systems modern, secure, and compliant with cloud and security standards What You’ll Do Lead day-to-day infrastructure operations and team performance Own the infrastructure ticketing queue and ensure timely delivery of data center tasks Drive automation, standardization, and continuous improvement initiatives Mentor and support engineers, fostering growth and strong team culture Partner with IT leadership and business stakeholders on operational strategy Ensure high availability through monitoring, capacity planning, and proactive maintenance Participate in incident response and on-call rotations with clear executive communication Support IT projects and ensure operational readiness Perform hands-on data center tasks including hardware provisioning and maintenance What You Bring Experience leading enterprise-scale infrastructure services and teams Strong ability to communicate technical risk to business audiences Hands-on experience with virtualization, VDI, storage, backup, Windows, Linux, and hypervisors Disaster recovery planning and execution experience Working knowledge of ITIL processes (Incident, Change, Problem, Request) Networking fundamentals (TCP/IP, BGP, OSPF) Excellent communication and people leadership skills Experience operating within SOC1 or regulated environments Ability to prioritize effectively under pressure Education: Experience: 3–5 years in a team lead or people management role #J-18808-Ljbffr