Customer Service Supervisor

LHH is partnering with a growing manufacturing organization in Dallas that is looking to bring on a hands-on Customer Service Supervisor to lead a team and help elevate their customer service function. This is a highly visible role with strong cross-functional exposure across Sales, Finance, Operations, and Supply Chain, ideal for someone who enjoys both leadership and process improvement.

What you’ll be doing:

• Lead and coach a small team of Customer Service Specialists
• Oversee the full quote-to-cash process (RFQs, quoting, order management, customer communication)
• Partner closely with Sales, Planning, and Operations to ensure smooth execution and delivery
• Handle escalations and strengthen customer relationships
• Drive process improvements and bring more structure/consistency to the CS function
• Support inside sales efforts and help improve conversion and customer experience

What they’re looking for:

• B2B customer service experience (must-have)
• Strong SAP experience required
• 5+ years of supervisory/team leadership experience
• High attention to detail and operational discipline
• Ability to thrive in a changing environment and build/improve processes

This is a great opportunity for someone who enjoys building structure, leading a team, and having a real impact on day-to-day operations. If this sounds like a fit, feel free to message me directly or apply below for a confidential conversation.